Retail Assistant Manager – Fashion & Customer Experience

J.Crew Factory; Vernon Hills (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded product

Paid time off (PTO) and holidays

401(k) plan with company matching

Medical, dental, prescription, vision,

Life insurance

Entertainment, travel, fitness, mobile

Job summary

J.Crew Group (JCG) is seeking an Assistant Manager in Vernon Hills, IL to lead a team and drive profitability through strong customer connections and brand loyalty. You will coach sales associates, partner with leadership, and ensure smooth store operations to support business success.

You will guide recruitment, training, and development efforts, manage daily operations, and create a collaborative environment that motivates staff to exceed goals and deliver exceptional service.

Qualifications

• 1–2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Job description

J.Crew Group (JCG) is seeking an Assistant Manager in Vernon Hills, IL to lead a team and drive profitability through strong customer connections and brand loyalty. You will coach sales associates, partner with leadership, and ensure smooth store operations to support business success.

You will guide recruitment, training, and development efforts, manage daily operations, and create a collaborative environment that motivates staff to exceed goals and deliver exceptional service.