Assistant Manager, Retail Leadership & Customer Experience

Madewell; San Jose (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive base pay

60% product discount

401(k) matching

Medical & life insurance

Paid time off

Job summary

Madewell is seeking an Assistant Manager who is part of the store leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team for peak performance.

You will collaborate with the leadership team to adapt strategies, oversee store operations and staffing, and ensure best-in-class service. This role requires 1–2 years of retail management, scheduling flexibility, and a willingness to work nights,

Qualifications

• 1–2 years of retail management experience.
• Stay up to date with fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Scheduling flexibility, including nights, weekends and holidays.

Responsibilities

• Support Store Director & Associate Store Manager to drive profitability and brand connection.
• Own your division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training and development as needed.
• Partner with leadership to create a collaborative working environment.
• Lead product knowledge sessions to elevate customer connection.
• Develop ideas to engage the community and build loyalty.

Skills

Retail management

Team leadership

Customer service

POS systems

Tools

POS systems

Job description

Madewell is seeking an Assistant Manager who is part of the store leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement, while coaching the sales team for peak performance.

You will collaborate with the leadership team to adapt strategies, oversee store operations and staffing, and ensure best-in-class service. This role requires 1–2 years of retail management, scheduling flexibility, and a willingness to work nights,