Retail Assistant Manager — Elevate Customer Experience

Knitwell Group; Oklahoma City (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development and career op

Community partnerships

Job summary

LOFT in Oklahoma City is seeking an Assistant Manager to support customer experience and shape store culture. You will lead on the sales floor and coach associates to deliver brand standards and seamless omnichannel service.

Join a team that values hospitality, initiative, and strong business sense; you’ll help recruit, hire, and develop talent while driving store performance and customer connections.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient; able to operate a point-of-sale system.
• Strong business acumen; able to implement action plans to drive results.
• Takes initiative and makes thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand’s behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand’s behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Retail leadership

Hospitality mindset

Business acumen

Initiative

Technology savvy

Tools

POS system

Job description

LOFT in Oklahoma City is seeking an Assistant Manager to support customer experience and shape store culture. You will lead on the sales floor and coach associates to deliver brand standards and seamless omnichannel service.

Join a team that values hospitality, initiative, and strong business sense; you’ll help recruit, hire, and develop talent while driving store performance and customer connections.