Retail Sales Lead: Elevate Customer Experience

LOFT; Norman (OK); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development and career‑op

Community impact through philanthropic

Job summary

LOFT seeks a Sales Lead in Norman, OK to be a brand ambassador delivering personalized customer experiences and guiding associates. You will collaborate with store leadership to master store functions and step in as manager when needed.

You will support onboarding, coaching, and maintaining high standards while fostering an inclusive, customer-focused environment across omnichannel channels.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability — evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experiences.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail Sales

Leadership

POS Proficiency

Communication

Flexible Availability

Decision Making

Organization

Tools

POS System

Job description

LOFT seeks a Sales Lead in Norman, OK to be a brand ambassador delivering personalized customer experiences and guiding associates. You will collaborate with store leadership to master store functions and step in as manager when needed.

You will support onboarding, coaching, and maintaining high standards while fostering an inclusive, customer-focused environment across omnichannel channels.