Retail Assistant Manager - Customer Service & Ops

R301US Hibbett Retail, Inc.; Erwin (NC); On-site; USD 26,000 - 29,000; Full time

Job summary

R301US Hibbett Retail, Inc. in Erwin, North Carolina, seeks an Assistant Manager to support the Store Manager in daily operations, including selling, restocking, merchandising, ordering, and scheduling. The role emphasizes exceptional customer service and knowledge of each product area.

The Assistant Manager steps in for the Store Manager when needed and is trained in Store Manager responsibilities. This is an on-site role in the Rivers Edge Centre area, reporting to the Store Manager in

Qualifications

• Experience in retail, preferably footwear/apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and achieve goals.
• Self-starter with initiative to take on important tasks.
• Attention to detail with multi-tasking.
• Team-player with a passion for outstanding customer service and selling merchandise.

Responsibilities

• Assist Store Manager in selling, restocking, merchandising, ordering, and scheduling.
• Assume store responsibilities in the Store Manager's absence.
• Consult with Store Manager to establish action plans for departmental and store goals.
• Assist in recruiting, training, and evaluating personnel.
• Provide knowledge and guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to drive profitability.
• Direct staff to ensure department responsibilities are met.
• Maintain extraordinary customer service per the customer service manual.
• Promote and sell services and merchandise provided by Hibbett.

Skills

Retail experience

Customer service

Interpersonal communication

Fast-paced environment

Teamwork

Job description

R301US Hibbett Retail, Inc. in Erwin, North Carolina, seeks an Assistant Manager to support the Store Manager in daily operations, including selling, restocking, merchandising, ordering, and scheduling. The role emphasizes exceptional customer service and knowledge of each product area.

The Assistant Manager steps in for the Store Manager when needed and is trained in Store Manager responsibilities. This is an on-site role in the Rivers Edge Centre area, reporting to the Store Manager in