Retail Assistant Manager - Customer Service & Operations

Hibbett, Inc.; Owensboro (KY); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett, Inc. in Owensboro, KY is seeking an Assistant Manager to support Store Manager in daily operations, customer service, and merchandising. You will oversee staff in the Store Manager's absence and assist with scheduling, restocking and merchandising to drive sales.

The role requires retail experience, strong communication, and a proactive, team-oriented approach to delivering outstanding customer service while upholding company policies.

Qualifications

• 1–3 years of customer service experience.
• Experience in a retail environment, footwear and apparel preferred.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative and attention to detail.
• Team-player focused on outstanding customer service.

Responsibilities

• Assist Store Manager in selling, restocking, merchandising, ordering and scheduling.
• Assume responsibility of the entire store in the Store Manager's absence.
• Assist in staffing, training and evaluating personnel.
• Provide guidance to employees and customers in all departments.
• Monitor inventory, sales statistics and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Keep Store Manager informed about inventory movement and customer trends.
• Maintain high-quality customer service as outlined in manuals.
• Produce extraordinary customer service and assist customers during peak periods.
• Promote and sell services and merchandise offered by Hibbett I City Gear.

Skills

Customer service

Retail experience

Communication

Teamwork

Job description

Hibbett, Inc. in Owensboro, KY is seeking an Assistant Manager to support Store Manager in daily operations, customer service, and merchandising. You will oversee staff in the Store Manager's absence and assist with scheduling, restocking and merchandising to drive sales.

The role requires retail experience, strong communication, and a proactive, team-oriented approach to delivering outstanding customer service while upholding company policies.