Retail Assistant Manager - Customer-Focused Leader

JD Sports NA; Okmulgee (OK); On-site; USD 17,000 - 19,000; Full time

Job summary

Hibbett I City Gear in Okmulgee, Oklahoma is seeking an Assistant Manager to support the Store Manager in daily operations and administration, ensuring outstanding customer service and effective merchandising.

The role requires knowledge of multiple product areas, supervision in the manager's absence, and collaboration with staff on scheduling, selling, restocking and training. This is an on-site position with opportunities to contribute to profitability and growth.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling assets.
• Establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Assist in recruiting, training, and evaluation of personnel.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure departments meet responsibilities and standards.
• Maintain awareness of inventory movement and customer trends.
• Ensure quality customer service per manuals.
• Perform administrative duties and learn Store Manager responsibilities.
• Deliver extraordinary customer service per the customer service manual.
• Promote and sell services and merchandise.
• Uphold policies and procedures as listed in manuals.
• Protect assets and financial information and report fraud risk.

Skills

Retail experience

Customer service

Interpersonal skills

Communication

Team leadership

Self-starter

Attention to detail

Multitasking

Team player

Job description

Hibbett I City Gear in Okmulgee, Oklahoma is seeking an Assistant Manager to support the Store Manager in daily operations and administration, ensuring outstanding customer service and effective merchandising.

The role requires knowledge of multiple product areas, supervision in the manager's absence, and collaboration with staff on scheduling, selling, restocking and training. This is an on-site position with opportunities to contribute to profitability and growth.