Retail Assistant Manager: Customer Experience & Ops

JD Sports NA; Okeechobee (FL); On-site; USD 19,000 - 27,000; Full time

Job summary

Hibbett I City Gear in Okeechobee, FL is seeking an Assistant Manager to support the Store Manager in day-to-day operations and service excellence. You’ll help drive selling, stocking, merchandising, and scheduling while ensuring policies and standards are followed.

The role requires knowledge of each department, a customer-first mindset, and the ability to step in for the Store Manager during their absence. This is a non-exempt, hourly position in a fast-paced retail environment.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager's responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Detail orientation

Initiative

Job description

Hibbett I City Gear in Okeechobee, FL is seeking an Assistant Manager to support the Store Manager in day-to-day operations and service excellence. You’ll help drive selling, stocking, merchandising, and scheduling while ensuring policies and standards are followed.

The role requires knowledge of each department, a customer-first mindset, and the ability to step in for the Store Manager during their absence. This is a non-exempt, hourly position in a fast-paced retail environment.