Retail Assistant Manager - Customer Experience Leader

Express & Bonobos; Algonquin (IL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

Express is seeking an Assistant Manager for its Algonquin Commons location to assist the Store Manager with daily operations, sales leadership, and staff development. The role focuses on delivering a superior in-store experience and driving performance across merchandising, fulfillment, and customer service.

The candidate will coach associates, participate in hiring, and help implement action plans to optimize store results while maintaining policy compliance and safety.

Qualifications

• High School diploma or equivalent required.
• 1–3 years relevant retail experience preferred.
• Proficient with iPad and POS registers.

Responsibilities

• Assist Store Manager in supervising store operations and sales.
• Support hiring process and provide feedback on interviews.
• Drive productivity and deliver a great in-store experience.
• Coach and train Sales Associates for performance.
• Oversee merchandising flow, replenishment, and omnichannel ops.
• Maintain policy compliance and store safety for staff and customers.
• Lead customer engagement to exceed expectations.
• Greet customers, share product info, promotions, and loyalty programs.
• Resolve customer complaints and identify issues for resolution.
• Ensure adequate sales floor coverage to meet customer needs.

Skills

Customer service

Communication

Tech proficiency

Team leadership

Flexible hours

Education

High School diploma or equivalent

Job description

Express is seeking an Assistant Manager for its Algonquin Commons location to assist the Store Manager with daily operations, sales leadership, and staff development. The role focuses on delivering a superior in-store experience and driving performance across merchandising, fulfillment, and customer service.

The candidate will coach associates, participate in hiring, and help implement action plans to optimize store results while maintaining policy compliance and safety.