Retail Assistant Manager - Lead Team & Customer Experience

Express; Buffalo (NY); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

Express is seeking an Assistant Manager at Walden Galleria in Buffalo to support the Store Manager in daily operations, sales and staff development. You will foster a high-energy, customer-focused environment and lead merchandising strategies to meet performance goals.

Responsibilities include coaching Sales Associates, ensuring policy compliance, and optimizing omnichannel activities while delivering an exceptional in-store experience for customers.

Qualifications

• High school diploma or equivalent.
• 1-3 years of relevant job experience.
• Proficient in use of technology (iPad, registers).
• Demonstrates strong customer service skills.
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Assist Store Manager in supervising store operations and sales functions.
• Recruit, train and develop Sales Associates.
• Drive productivity and ensure a great in-store shopping experience for customers.
• Oversee merchandising and omnichannel operations in the store.
• Maintain adherence to Company Policies and ensure safety of associates and customers.

Skills

Customer service

Communication

Sales results

Retail experience

Availability

Physical requirements

Education

High School diploma

Tools

iPad

POS systems

Job description

Express is seeking an Assistant Manager at Walden Galleria in Buffalo to support the Store Manager in daily operations, sales and staff development. You will foster a high-energy, customer-focused environment and lead merchandising strategies to meet performance goals.

Responsibilities include coaching Sales Associates, ensuring policy compliance, and optimizing omnichannel activities while delivering an exceptional in-store experience for customers.