Retail Assistant Manager - Customer Experience Lead

Five Below; Minnetonka (MN); On-site; USD 14,000 - 19,000; Full time

Job summary

Five Below in Minnetonka, MN is seeking a responsive Manager on Duty to lead daily store operations and provide outstanding customer service. The role requires guiding crew, coordinating receiving, and ensuring smooth opening and closing procedures.

You will train associates, monitor merchandising, and help drive sales while controlling expenses. The position is hourly, starting at $11.91, with opportunities to grow within the Five Below network.

Qualifications

• High school graduate or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and maintain composure under pressure.

Responsibilities

• Ensures all crew members wow the customer through personal contact.
• Trains crew on the BEST customer service experience; ensuring fast, friendly checkout.
• Oversee daily activities of store associates to deliver excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for floor placement.
• Act as Manager on Duty, handling store operations, staff, and urgent issues.
• Open or close the store, manage cash, doors, alarms, and daily operations.
• Support onboarding and ongoing training of associates on policies, product knowledge, and procedures.
• Drive store sales and control expenses by optimizing merchandising and staff performance.
• Partner with store leadership on merchandising procedures and recovery.
• Perform store maintenance including cleaning and stock room upkeep.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Under pressure composure

Leadership

Education

High School Diploma or Equivalent

College experience preferred

Job description

Five Below in Minnetonka, MN is seeking a responsive Manager on Duty to lead daily store operations and provide outstanding customer service. The role requires guiding crew, coordinating receiving, and ensuring smooth opening and closing procedures.

You will train associates, monitor merchandising, and help drive sales while controlling expenses. The position is hourly, starting at $11.91, with opportunities to grow within the Five Below network.