Store Operations Lead — Customer Experience

Five Below; Wylie (MN); On-site; USD 16,000 - 18,000; Full time

Job summary

Five Below in Minnesota is seeking a Store Manager on Duty to lead crew, ensure excellent customer service, and manage daily operations.

You will train associates, oversee stocking, and collaborate with leadership to drive sales while controlling costs. This hourly role starts at $11.50 per hour and requires flexibility, strong communication, and the ability to multitask in a fast-paced retail environment.

Qualifications

• Requires a high school diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication.
• Ability to multi-task effectively.
• Ability to remain composed under pressure.

Responsibilities

• Wows the customer through personal contact.
• Trains the crew on the BEST customer service experience.
• Oversees daily activities of store associates and ensures quality customer service.
• Assists with receiving, unpacking, and stocking of new items.

Skills

Verbal & written communication

Multi-tasking

Creative thinking

Composure under pressure

Management experience

Education

High School Diploma

College experience preferred

Job description

Five Below in Minnesota is seeking a Store Manager on Duty to lead crew, ensure excellent customer service, and manage daily operations.

You will train associates, oversee stocking, and collaborate with leadership to drive sales while controlling costs. This hourly role starts at $11.50 per hour and requires flexibility, strong communication, and the ability to multitask in a fast-paced retail environment.