Retail Assistant Manager

CRESTAR ENTERPRISE PTE. LTD.; Town of Islip (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading company in the retail industry is seeking a Regional Manager to oversee multiple locations in the Town of Islip. This role offers the chance to lead a diverse team, implement sales strategies, and ensure operational excellence while maintaining high customer service standards. Ideal candidates will possess strong leadership and analytical skills, with a focus on team development, sales growth, and inventory management.

Benefits

Performance Bonus

Commission Scheme Available

Staff Discount

Medical Benefits

Training Opportunities

Career Advancement

Qualifications

• Proven experience in retail management, focusing on team leadership and sales.
• Strong analytical skills to assess sales performance data.
• Ability to develop training programs for retail staff.

Responsibilities

• Supervise and support a team of Retail Executives across locations.
• Manage sales targets and analyze performance data.
• Ensure compliance with company policies and maintain store standards.

Skills

Team Leadership

Sales Management

Customer Service Excellence

Operational Efficiency

Budget Management

Job description

Job Description & Requirements:

1. Team Leadership and Development:

• Supervise and support a team of Retail Executives across multiple locations.

Provide guidance, training, and coaching to improve team performance and customer engagement.

• Conduct regular performance evaluations and implement improvement plans where needed.

• Foster a positive work environment that encourages teamwork and accountability.

2. Sales and Revenue Management:

• Set and monitor sales targets for all retail locations.

• Analyze sales performance data and identify areas for improvement.

• Develop action plans to boost underperforming areas and maximize revenue.

• Collaborate with the marketing team to align sales promotions and campaigns with store goals.

3. Operational Efficiency:

• Ensure smooth operations across all retail outlets, focusing on stock management, customer service, and sales processes.

• Implement and monitor standard operating procedures (SOPs) across all locations to maintain consistency.

• Work with warehouse teams to optimize stock levels and ensure timely deliveries and installations.

4. Customer Service Excellence:

• Establish and maintain high standards for customer service.

• Handle escalated customer issues and complaints to ensure prompt resolution.

• Monitor customer feedback, reviews, and engagement, using this data to enhance service quality.

5. Sales Strategy and Implementation:

• Lead the development and execution of regional sales strategies to drive growth.

• Coordinate with marketing to align promotional activities with local market demands.

• Monitor competitors and market trends to adjust sales strategies as needed.

6. Budget and Financial Oversight:

• Manage budgets for retail locations, controlling costs while ensuring profitability.

• Review and approve expenditures, ensuring alignment with the company’s financial objectives.

• Analyze sales and financial reports to track performance against targets.

7. Inventory and Stock Management:

• Collaborate with warehouse teams to maintain accurate stock levels.

• Implement processes to reduce stock discrepancies, monitor fast-moving items, and prevent stockouts.

• Oversee the replenishment of stock for all stores.

8. Reporting and Analytics:

• Regularly report on sales, customer behavior, and operational performance to senior management.

• Provide insights and recommendations based on analysis to improve overall business performance.

• Use data to assess the success of initiatives and promotions.

9. Compliance and Store Standards:

• Ensure all stores comply with company policies, local regulations, and safety standards.

• Perform regular audits of retail locations to ensure operational consistency.

• Oversee the maintenance and upkeep of stores to meet brand standards.

10. Customer Relationship Management (CRM):

• Maintain relationships with key customers and identify opportunities for growth through improved customer engagement.

• Utilize CRM systems to track customer data, interactions, and feedback to enhance service quality.

11. Sales Training and Development:

• Organize regular sales training programs for retail teams to ensure product knowledge and sales techniques are up to date.

• Work closely with the HR department to manage recruitment, onboarding, and continuous development for retail staff.

Benefits:

• Performance Bonus
• Commission Scheme Available
• Staff Discount
• Medical Benefits
• Training Opportunities
• Career Advancement