IT Assistant Manager, TMS

DHL; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in supply chain logistics is looking for an IT System Supervisor to join their team. You will be responsible for delivering exceptional IT services, facilitating TMS deployment, and addressing technical queries. Ideal candidates will have a strong background in IT with project management skills, particularly in the Supply Chain domain. This is a great opportunity to contribute innovative solutions and enhance system functionalities while working in a dynamic environment.

Qualifications

• 5+ years in IT industry as System Supervisor, Tech Lead, or BA/Product Owner.
• Intermediate knowledge in Network topologies and System designs.
• Experience in implementing MIS, system configuration, interface design.

Responsibilities

• Provide IT service delivery to support Supply Chain business.
• Participate in TMS setup, system testing, and user training.
• Support daily TMS issues and user queries.

Skills

Project management skills

Logical thinking

Communication skills

Programming skills in C#, VB.NET, SQL

Education

Bachelor's Degree in Computer Science

Logistics or related disciplines

Tools

MS Office

Collaboration tools

PowerBI

Job description

DHL Supply Chain, part of the EUR 56.6bn DPDHL Group, is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage.

DHL Supply Chain offers specialist, proven expertise within the Automotive, Consumer, Chemicals, Energy, Engineering & Manufacturing, Life Sciences & Healthcare, Retail and Technology sectors. As today’s global markets grow, our innovative logistics solutions are ready to help.

About us

DHL Supply Chain, part of the EUR 56.6bn DPDHL Group, is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage.

DHL Supply Chain offers specialist, proven expertise within the Automotive, Consumer, Chemicals, Energy, Engineering & Manufacturing, Life Sciences & Healthcare, Retail and Technology sectors. As today’s global markets grow, our innovative logistics solutions are ready to help.

Responsibilities

• Understand Supply Chain business, especially Transport operations to provide excellent IT service delivery to business
• Participate in TMS setup, system testing, user training, UAT support and other deliverables of TMS deployment projects.
• Support daily TMS related issues & user queries, so that Operation can use TMS properly and effectively
• Drive TMS usage KPI through reporting and process improvement
• Support system change request, and coordinate with requester to implement per Change Management process
• Explore new system functionalities and new technologies(RPA, PowerBI, etc.) in order to support Transport Digitalization

Requirements

Must-have

• 5+ work experience in IT industry - either as IT System Supervisor, Tech Lead, Tech Consultant, or BA/Product Owner
• MS Office skills - Word, Excel, PowerPoint, MS Project, Visio and Collaboration tools
• Intermediate knowledge in Network topologies and System designs
• Experience in implementing MIS - system configuration & testing, interface design, reports development
• Logical thinking with good programming skills in C#, VB.NET, SQL queries
• Project management skills, as a Project Leader or a Project Manager
• Ability to work under pressure and multi-tasking when needed
• Enthusiasm and Carefulness, to be right at first-time
• Innovative Mindset, able to take initiative in process improvement, system enhancement
• Flexibility & Reliability - minimal supervision required
• Bachelor's Degree in Computer Science, Logistics, or related disciplines
• Good command of English
• Strong communication skills both written and verbal, to be able to cooperate with cross-department teams

Nice-to-have

• Experience in the Supply Chain Industry and/or Transport operations
• Knowledge of IT product life cycle, ITIL, and Network Administration
• Work experience in an international corporation