Retail Assistant GM: Lead Sales & Customer Experience

Victra; Philadelphia (Philadelphia County); On-site; USD 17,000 - 30,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Maternity Leave

401K Match

Tuition Reimbursement

Verizon Discount

Disaster Relief

Referral Bonus

Contests

Career Growth

Job summary

Victra, the largest Verizon authorized retailer in the United States, seeks an Assistant General Manager to lead a store team, coach sales specialists, and drive targets while delivering an outstanding in-store experience for customers. You will manage daily operations, lead with product expertise, and foster growth across the team.

You’ll be responsible for talent development, setting daily goals, and ensuring excellent customer service.

Qualifications

• Background in customer service within retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Willingness to work evenings, weekends, holidays, and peak periods.

Responsibilities

• Talent Management – selecting, hiring, and developing the best talent.
• Results Driven – owning the store's numbers and commitments.
• Customer Focus – delighting customers through hands-on leadership.
• Relationship Building – earning commitment from your team and peers.
• Change Management – championing merchandising and planogram changes.
• Strategic Thinking – setting goals and translating them into daily plans.
• Inspirational Leadership – leading by example on the sales floor.

Skills

Customer service

Leadership

Sales coaching

Staff development

Time management

Education

High school diploma or GED

Job description

Victra, the largest Verizon authorized retailer in the United States, seeks an Assistant General Manager to lead a store team, coach sales specialists, and drive targets while delivering an outstanding in-store experience for customers. You will manage daily operations, lead with product expertise, and foster growth across the team.

You’ll be responsible for talent development, setting daily goals, and ensuring excellent customer service.