Retail Assistant GM: Lead a High-Performing Sales Team

Victra - Verizon Authorized Retailer; Lubbock (TX); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Maternity Leave

401K Match

Tuition Reimbursement

Verizon Service Discount

Disaster Relief

Referral Bonus

Contest Rewards

Career Advancement

Job summary

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you will lead a store team, coach sales specialists, and drive sales targets while ensuring an outstanding in-store experience for customers choosing our wireless products and services.

You will manage daily operations, train and mentor the team, and set goals to meet or exceed metrics. This role requires flexibility to work evenings, weekends, and peak periods, with a competitive

Qualifications

• Background in customer service within retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balancing multiple priorities in a multifaceted environment.
• Set goals, evaluate performance, and develop a high performing team.
• Basic interviewing skills and staffing knowledge.
• High school diploma or GED.
• Willingness to work evenings, weekends, holidays, and peak periods.
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from store leader on day-to-day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Skills

Leadership

Sales Coaching

Customer Service

Mentoring

Training

Education

High School Diploma

Job description

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you will lead a store team, coach sales specialists, and drive sales targets while ensuring an outstanding in-store experience for customers choosing our wireless products and services.

You will manage daily operations, train and mentor the team, and set goals to meet or exceed metrics. This role requires flexibility to work evenings, weekends, and peak periods, with a competitive