Retail Assistant GM: Lead, Coach & Drive Sales

Victra; Charlottesville (VA); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Frequent Contests

Career Advancement Opportunities

Comprehensive benefits list

Job summary

Victra is seeking an Assistant General Manager to lead a store team on the sales floor, drive targets, and deliver outstanding customer experiences. You will coach, mentor, and develop staff, manage daily operations, and ensure planogram compliance while maintaining store up-time and high standards of service.

You will oversee achieving sales goals, resolving issues, and guiding a team in a competitive retail environment, with training and career growth opportunities and a comprehensive benefits

Qualifications

• Background in customer service within retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Able to balance multiple priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• Basic interview skills and enhanced staffing knowledge.
• Legally authorized to work in the United States.

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking direction from store leader on day-to-day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Skills

Customer service

Leadership

Sales goals

Communication

Team development

Staffing knowledge

Interview skills

Multitasking

Education

High school diploma or GED

Job description

Victra is seeking an Assistant General Manager to lead a store team on the sales floor, drive targets, and deliver outstanding customer experiences. You will coach, mentor, and develop staff, manage daily operations, and ensure planogram compliance while maintaining store up-time and high standards of service.

You will oversee achieving sales goals, resolving issues, and guiding a team in a competitive retail environment, with training and career growth opportunities and a comprehensive benefits