Retail Assistant General Manager - Customer Experience

Trulieve; Winter Park (FL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Monthly bonuses

401(k) plan

Comprehensive benefits package

Job summary

Trulieve in Winter Park, FL is seeking an Assistant General Manager to support the General Manager in leading store operations, inventory management, and delivering exceptional customer experiences. This role requires coaching and developing a 40+ person team, ensuring regulatory compliance, brand standards, and budget adherence while maintaining strong customer relations.

40-45 hours weekly with flexibility; hourly position with opportunities for monthly bonuses and a comprehensive benefits

Qualifications

• Two years of related experience and/or training or equivalent combination of education and experience.
• Prior management experience, preferably in retail and/or customer service areas.
• Must have prior cash handling experience.
• Must possess the ability to train, develop and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehends safety procedures, and utilize telecommunications devices.
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures.
• Ability to interact with customers and team members respectfully and politely.

Responsibilities

• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees
• Along with the General Manager, provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations when on duty
• Maintain professional working relationships with business partners
• Assist the General Manager in managing labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

Skills

Two years related experience

Management experience

Cash handling

Train and develop team

Confidentiality & discretion

Customer communication

Data analysis

Interpersonal skills

Job description

Trulieve in Winter Park, FL is seeking an Assistant General Manager to support the General Manager in leading store operations, inventory management, and delivering exceptional customer experiences. This role requires coaching and developing a 40+ person team, ensuring regulatory compliance, brand standards, and budget adherence while maintaining strong customer relations.

40-45 hours weekly with flexibility; hourly position with opportunities for monthly bonuses and a comprehensive benefits