Retail Asset Protection Specialist (Loss Prevention)

Brobston Group; Chicago (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

9 Paid Company Holidays

18 Paid Time Off (PTO) Days

Job summary

The RealReal in Chicago is seeking an Asset Protection Specialist to help safeguard people, inventory, and facilities across our stores. You will monitor CCTV, manage security processes, and support daily operations while aligning with AP initiatives.

Join a dynamic team focused on reducing shrink, improving safety, and delivering exceptional customer experiences in the luxury resale market.

Qualifications

• 1+ year of Asset Protection or Security experience.
• Strong understanding of physical security including CCTV, alarms, and access control.
• Ability to work with all levels of management.
• Willingness to work nights, weekends, and holidays.
• Excellent written and verbal communication.

Responsibilities

• Support safety and security processes and procedures, including business continuity plans.
• Utilize CCTV to review video for safety and investigations and bring internal and external cases to closure.
• Help lead weekly inventory cycle count and partner with inventory operations to reconcile inventory variances.
• Conduct daily/weekly/monthly audits, to ensure shortage control, safety, and all other Asset Protection policies and procedures are adhered to.
• Responsible for physical security of the building as a key holder, including off hour alarm response.
• Help train current and new team members on AP processes and systems and to ensure proper compliance; Train and guide new hires during onboarding.
• Work closely with the entire store team at The RealReal to help support total business needs and Asset Protection initiatives.
• Collaborate with store management to help support business needs and achieve store objectives.
• Investigate industry trends, understand market conditions, and develop AP strategies to stay ahead of the competition.
• Identify internal and external theft incidents and properly document.

Skills

Asset protection

Security experience

CCTV

Alarms

Access control

Communication

Teamwork

Customer service

Tools

CCTV systems

Alarm systems

Lock and key

Job description

About The Role

Reporting to Sr. Manager, Retail and Sales Asset Protection, the Asset Protection Specialist is an integral role in our retail stores. With key responsibilities including security, Asset Protection, and general wellbeing of facilities, employees, and clients, as well as overlooking operational functions and inventory control.

What You Get To Do Everyday

• Support safety and security processes and procedures, including business continuity plans
• Utilize CCTV to review video for safety and investigations and bring internal and external cases to closure
• Help lead weekly inventory cycle count and partner with inventory operations to reconcile inventory variances
• Conduct daily/weekly/monthly audits, to ensure shortage control, safety, and all other Asset Protection policies and procedures are adhered to
• Responsible for physical security of the building as a key holder, including off hour alarm response
• Help train current and new team members on AP processes and systems and to ensure proper compliance; Train and guide new hires during onboarding
• Work closely with the entire store team at The RealReal to help support total business needs and Asset Protection initiatives
• Collaborate with store management to help support business needs and achieve store objectives
• Investigate industry trends, understand market conditions, and develop AP strategies to stay ahead of the competition
• Identify internal and external theft incidents and properly document

What You Bring To The Role

Minimum Requirements

• 1+ year of Asset Protection or Security experience
• Strong understanding of physical security including CCTV, EAS, alarms, access control, and lock and key
• Ability to work well with all levels of management within the company
• Ability to work with minimal supervision and be a self-starter
• Ability to adapt to shifting priorities
• Strong oral and written communication skills
• Proven ability to work will within a team
• Ability to stand for up to 8 hours at a time
• A customer-focused mindset with a drive to provide a warm and welcoming environment
• Open availability to work nights, weekends, and holidays as needed
• Ability to respond to alarm company calls and be available after hours as needed

Preferred Requirements

• 1+ year of Asset Protection or Security experience in a Retail store setting

Compensation, Benefits, + Perks

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

Find out more about our Benefits here.

The expected hourly rate for this role is $20.00-$25.07. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.