Manager, Merchandising Operations

The RealReal; Secaucus (NJ); On-site; USD 73,000 - 105,000; Full time

Benefits offered by this job

$50 in monthly food credits

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off

Job summary

The RealReal is seeking a Manager, Authentication to lead a team of Authenticators in a fast-paced, e-commerce warehouse environment. You will guide hiring, development, and daily performance to ensure accurate authentication and smooth product flow.

In this role you will drive quality metrics, manage resources, and implement training to prevent counterfeits, while collaborating with brand compliance to uphold standards across receiving and listing.

Qualifications

• 5+ years leading a team of 50+ in an e-commerce warehouse
• 3+ years working in warehouse operations
• Proven track record of developing a high-performing team in a metrics-based environment
• Ability to manage workflow in a fast-paced environment
• Experience in workforce planning and scheduling
• Excellent business judgment, data-driven decision-making, and problem solving

Responsibilities

• Lead, develop, and inspire a high-performing team
• Provide inspirational leadership focused on employee and consignor experience
• Drive results through coaching and development
• Develop and execute continuous improvement projects for scaling e-commerce
• Drive quality and performance metrics including unit economics, quality and SLA
• Track and report on individual and team productivity
• Act as primary contact for authenticity for the copy/receiving team
• Identify authentication issues/threats to the business
• Develop trainings to prevent counterfeit acceptance
• Assist authentication and brand compliance in product pipeline
• Manage resources to ensure authentication, pricing, and accurate descriptions
• Prepare quality documentation and reports on trends and actions
• Maintain understanding of market pricing trends and KPIs
• Review accuracy/authenticity before site launch
• Conduct product knowledge training for staff and external teams

Skills

Team leadership

Operations management

Coaching and development

Quality & metrics

Communication skills

Education

Bachelor’s degree

Tools

Google Suite

Job description

About The Role

The Manager, Authentication oversees a team of Authenticators in a production-driven, e-commerce warehouse environment.

What You Get To Do Everyday

• Lead, develop, and inspire a high-performing team
• Provide positive and inspirational leadership by building a strong organization focused on the employee and consignor experience
• Drive individual and team results through coaching and development techniques that support a positive and engaging employee experience
• Develop and execute continuous improvement projects that will enable better scaling e-commerce
• Drive achievement of quality and performance metrics including unit economics, quality and SLA
• Track and report on individual and team productivity throughout the month
• Act as primary point of contact for the copy/receiving team regarding the authenticity of items
• Ensure the success of the company by checking random assortments of product and actively identifying authentication issues/threats to the business
• Develop and implement resources and trainings to prevent acceptance of counterfeit goods
• Assist the Authentication and Brand Compliance team in effectively processing items through the product pipeline
• Manage team resources to ensure product is authenticated, priced, and appropriately described throughout the receiving/copy process
• Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, trends, corrective actions, and re-validations
• Maintain strong understanding of market pricing trends and KPI’s
• Review accuracy/authenticity of product before launch to the site
• Conduct product knowledge training & coaching for internal associates and external teams

Minimum Requirements

• 5+ years of experience leading and managing a team of 50 or more, preferably within an e-commerce warehouse environment
• 3+ years of experience working in warehouse or similar operations
• A proven track record for managing and developing a high performing team in a metrics-based environment
• Ability to dynamically managing work flow is a fast paced environment, communicating priorities to the team
• Experience in workforce planning and scheduling
• Excellent business judgment, fact-based decision-making, and problem solving skills
• Drive to achieve results both individually and as a team
• Exceptional attention to detail and organization skills
• Strong written, verbal, presentation & communication skills with ability to tailor communication style to suit the target audience; executive presence
• Adaptability and openness to change
• A growth mindset with a solutions focus

Preferred Requirements

• Bachelor’s degree
• Proficiency with Google Suite
• Experience in authentication for luxury goods
• Multi-brand knowledge, with particular regard to authenticity

Compensation, Benefits, + Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• State of the art, climate-controlled warehouse facility
• Find out more about our Benefits here.

The expected salary range for this role is $73,440.00-$105,060.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.