Retail Asset Protection Lead

Sephora; Palo Alto (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Inclusion & Belonging

Healthcare benefits

Job summary

Sephora is seeking an Asset Protection Partner for the Palo Alto store to safeguard assets, enhance safety, and support a high-service environment. You will work with store leadership to reduce shrink, monitor activities, and handle incidents with professionalism.

The role requires 1–2 years in retail or loss prevention, strong communication, and the ability to stay on the sales floor 75–80% of the time while ensuring a safe, welcoming shopping experience.

Qualifications

• 1–2 years in retail operations, sales, hospitality, asset protection, or loss prevention.
• Understanding of retail operations, shrink, and safety.
• Ability to build trust and collaborate across teams.
• Conflict de-escalation skills.
• Comfortable with CCTV and reporting tools.
• Excellent communication and attention to detail.

Responsibilities

• Promote safety & awareness; lead/join meetings and training to increase asset protection and reinforce safety protocols.
• Maintain strong store presence; spend 75-80% of time on the selling floor to deter theft, support service, and maintain a safe environment.
• Partner with leadership; collaborate with managers to align shrink reduction and safety initiatives.
• Monitor & investigate using CCTV and reporting tools to identify and investigate losses.
• Incident response: de-escalate situations professionally, prioritizing safety and client experience.
• Execute audits and reporting: complete audits and prepare reports for asset protection efforts.
• Adhere to asset protection policies and licensing requirements.
• Support multiple locations as needed.
• Represent Sephora; testify in court on behalf of the company if required.

Skills

Conflict de-escalation

Communication

Attention to detail

Team collaboration

CCTV familiarity

Tools

CCTV systems

Job description

Sephora is seeking an Asset Protection Partner for the Palo Alto store to safeguard assets, enhance safety, and support a high-service environment. You will work with store leadership to reduce shrink, monitor activities, and handle incidents with professionalism.

The role requires 1–2 years in retail or loss prevention, strong communication, and the ability to stay on the sales floor 75–80% of the time while ensuring a safe, welcoming shopping experience.