Asset Protection Specialist – Retail Loss Prevention

Sephora; Palo Alto (CA); On-site; USD 52,000 - 61,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Inclusion & Belonging

Job summary

Sephora is seeking an Asset Protection Partner to safeguard assets and support a safe, inclusive environment for clients and employees at the Palo Alto store. You will work with store leaders to implement safety and shrink strategies, monitor activity, and handle incidents with professionalism on the selling floor.

Responsibilities include leading safety meetings, deterring theft, cooperating with leadership, investigating losses via CCTV, and completing audits and reports while adhering to

Qualifications

• 1–2 years in retail operations, sales, hospitality, asset protection, or loss prevention.
• Understanding of retail operations, shrink, and safety.
• Ability to build trust and collaborate across teams.
• Conflict de-escalation skills.
• Comfortable with CCTV and reporting tools.
• Excellent communication and attention to detail.
• Physically able to lift and carry up to 50lbs.

Responsibilities

• Promote safety & awareness; lead/join meetings and training to increase asset protection and reinforce safety protocols.
• Maintain strong store presence; spend 75-80% of time on the selling floor to deter theft, support service, and maintain a safe environment.
• Partner with leadership; collaborate with managers to align shrink reduction and safety initiatives.
• Monitor & investigate; use CCTV and reporting tools to identify and investigate losses.
• Incident response; de-escalate situations professionally, prioritizing safety and client experience.
• Execute audits and reporting; complete audits and prepare reports for asset protection efforts.
• Compliance; adhere to all asset protection policies and licensing requirements.
• Support multiple locations as needed.
• Represent Sephora; testify in court on behalf of the company if required.

Skills

Retail operations

Loss prevention

Customer service

Communication

De-escalation

Tools

CCTV systems

Job description

Sephora is seeking an Asset Protection Partner to safeguard assets and support a safe, inclusive environment for clients and employees at the Palo Alto store. You will work with store leaders to implement safety and shrink strategies, monitor activity, and handle incidents with professionalism on the selling floor.

Responsibilities include leading safety meetings, deterring theft, cooperating with leadership, investigating losses via CCTV, and completing audits and reports while adhering to