Asset Protection Investigator – Retail Security & Safety

JCPenney; Muskegon (MI); On-site; USD 22,386 - 27,992; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Term life insurance

Paid vacation

Paid holidays

401(k) with match

Employee discount

Job summary

JCPenney is seeking an Asset Protection professional to observe activity for theft and fraud, collect evidence, and conduct investigations per policy. You will interview customers and contractors, document cases, and coordinate with AP leadership across stores.

Travel to locations as needed to support investigations and audits. Role involves assisting leadership in safety briefings, monitoring for hazards, and responding to emergencies or incidents, while maintaining professionalism with law

Qualifications

• 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
• High School diploma or equivalent work experience; advanced degrees preferred.
• Must be age 18+.

Responsibilities

• Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor. Follows AP Directives and Company policy when making apprehensions.
• Executes required Company investigation routines to identify and resolve theft, and properly documents all stages
• Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
• Reports suspected fraud (i.e., credit / check and refund fraud) and infractions of company policy to AP and/or Store leadership
• Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
• Based on direction from Asset Protection leadership, will collect evidence and/or monitor associate activity as needed regarding internal investigations and/or serve as an interview witness.
• Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
• Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
• Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement.
• Travels to stores as necessary.
• Analyzes intelligence on individuals and booster groups involved in theft.
• Supports a safety culture through impressions of control, coaching, and recognition.
• Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates
• Provides support by walking the store to identify potential hazards that could result in customer or associate injury; takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership.
• Provides emergency or critical incident response.
• Assists with incident investigations and completes associated reports.
• May assist with Asset Protection audits.
• Coaches associates on keeping work areas and sales floor free of hazards to reduce risk of accidents.
• Supports stores in cases of critical incidents, business disruptions, natural disasters, etc.
• Consistently meets established performance standards for the role, including but not limited to service, productivity, and attendance.

Skills

Asset Protection

Security

Leadership

Attention to detail

Education

High School diploma or equivalent

AA/BA/BS in Criminal Justice or Business Management preferred

Job description

JCPenney is seeking an Asset Protection professional to observe activity for theft and fraud, collect evidence, and conduct investigations per policy. You will interview customers and contractors, document cases, and coordinate with AP leadership across stores.

Travel to locations as needed to support investigations and audits. Role involves assisting leadership in safety briefings, monitoring for hazards, and responding to emergencies or incidents, while maintaining professionalism with law