Retail Asset Protection Investigator

JCPenney; Cape Girardeau (MO); On-site; USD 24,108 - 30,141; Full time

Benefits offered by this job

Medical

Dental

Vision

Term life insurance

Paid vacation

8 paid holidays

401(k) with match

Associate discount

Job summary

JCPenney is seeking an Asset Protection Specialist to observe activities, collect investigative evidence, and follow AP directives to detect theft and fraud on the sales floor. You will document procedures, conduct external interviews when required, and report incidents to store leadership.

The role involves travel to stores, coordinating with law enforcement, supporting safety initiatives, and coaching associates to reduce hazards.

Qualifications

• 1+ years retail work experience/Asset Protection or equivalent leadership experience/education preferred.
• High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.

Responsibilities

• Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor.
• Executes required Company investigation routines to identify and resolve theft, and properly documents all stages.
• Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
• Reports suspected fraud and infractions of company policy to AP and/or Store leadership.
• Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
• Collects evidence and/or monitors associate activity as needed regarding internal investigations.
• Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
• Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
• Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement.
• Travels to stores as necessary.
• Analyzes intelligence on individuals and booster groups involved in theft.
• Supports a safety culture through impressions of control, coaching, and recognition.
• Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates
• Provides support by walking the store to identify potential hazards that could result in customer or associate injury; Takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership.
• Provides emergency or critical incident response.
• Assists with incident investigations and completes associated reports.
• May assist with Asset Protection audits.
• Coaches associates on keeping work areas and sales floor free of hazards to reduce risk of accidents.
• Supports stores in cases of critical incidents, business disruptions, natural disasters, etc.
• Consistently meets established performance standards for the role, including but not limited to service, productivity, and attendance.

Skills

Retail experience

Asset protection

Investigation

Documentation

Education

High school diploma or equivalent

Criminal Justice/Business Management preferred

Tools

CCTV

Job description

JCPenney is seeking an Asset Protection Specialist to observe activities, collect investigative evidence, and follow AP directives to detect theft and fraud on the sales floor. You will document procedures, conduct external interviews when required, and report incidents to store leadership.

The role involves travel to stores, coordinating with law enforcement, supporting safety initiatives, and coaching associates to reduce hazards.