Retail Administrative Manager: Lead Operations & Client Care

The Watches of Switzerland Group; Boca Raton, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Watches of Switzerland Group in Boca Raton is seeking an Administrative Manager to provide showroom and office support with a major focus on client service and fostering a professional work environment for all team members.

You will coach, train, and develop office staff, manage payroll, inventories, and shipping, and ensure adherence to company guidelines while supporting sales and service teams.

Qualifications

• 3+ years of administrative experience, preferably in a retail operations environment.
• Good client service and strong communication skills.
• Detail oriented with strong organizational abilities.

Responsibilities

• Assist clients with purchases, repairs or service concerns in a friendly and professional manner.
• Provide relief coverage on the sales floor and assist clients as needed.
• Coach, trains and develop office staff.
• Ensure office and management operate within Company Guidelines, Policies and Procedures.
• Inventory control and reconciliation of physical inventories.
• Process sales transactions according to company guidelines and handle bank deposits as policy.
• Oversee shipping and receiving of all merchandise and related paperwork.
• Reconcile and finalize payroll for posting.
• Oversee the repair department ensuring timely completion.
• Assist sales professionals and management with concerns and special requests.
• Answer phones politely and assist clients.
• Perform opening and closing procedures.
• Prepare transfer requests and packing slips for shipping/receiving.
• Ensure store has necessary supplies and materials.
• Prepare packages for mailing and shipping.
• Provide general showroom/office maintenance support.
• Other tasks assigned by management.

Skills

Client service

Interpersonal skills

Communication skills

Detail orientation

Organizational skills

Teamwork

Multitasking

Job description

The Watches of Switzerland Group in Boca Raton is seeking an Administrative Manager to provide showroom and office support with a major focus on client service and fostering a professional work environment for all team members.

You will coach, train, and develop office staff, manage payroll, inventories, and shipping, and ensure adherence to company guidelines while supporting sales and service teams.