Restoration Team Coordinator - Scheduling & Office Support

Accentuin, LLC.; Knoxville (TN); On-site; USD 21,000 - 33,000; Full time

Job summary

Accentuin, LLC. seeks a Team Coordinator to keep a restoration team running smoothly.

You will support superintendents, project managers, and field crews by handling scheduling, paperwork, and customer updates so the field team can focus on the work and every job file stays complete from first call to final payment. The role requires 1–2 years in an office, scheduling, or customer service setting, with strong organization, communication, and time-management skills.

Qualifications

• 1–2 years in an office, scheduling or customer service role.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication, teamwork and time management.
• Ability to juggle many jobs and deadlines.
• Professional phone presence and composure with upset customers.
• Basic computer skills and willingness to learn new software.

Responsibilities

• Be the main office contact for homeowners, adjusters, subcontractors and vendors.
• Schedule crews, inspections and material deliveries; keep team calendar current.
• Set up new jobs and collect customer, insurance and claim information.
• Send, track and file work authorizations, change orders, certificates of completion and lien waivers.
• Keep job files complete: photos, moisture logs, estimates, invoices and notes.
• Provide homeowners with regular updates on job status and next steps.
• Order materials and track deliveries with the superintendent.
• Prepare and send invoices; follow up on open balances with carriers and customers.
• Track job progress and flag delays or missing paperwork to the team lead.
• Answer phones and handle emergency calls when needed.

Skills

Scheduling

Customer service

Organization

Communication

Time management

Job description

Accentuin, LLC. seeks a Team Coordinator to keep a restoration team running smoothly.

You will support superintendents, project managers, and field crews by handling scheduling, paperwork, and customer updates so the field team can focus on the work and every job file stays complete from first call to final payment. The role requires 1–2 years in an office, scheduling, or customer service setting, with strong organization, communication, and time-management skills.