Team Coordinator - Knoxville, TN

Accentuin, LLC.; Knoxville (TN); In loco; USD 21.000 - 33.000; Tempo pieno

Descrizione del lavoro

Accentuin, LLC. seeks a Team Coordinator to keep a restoration team running smoothly.

You will support superintendents, project managers, and field crews by handling scheduling, paperwork, and customer updates so the field team can focus on the work and every job file stays complete from first call to final payment. The role requires 1–2 years in an office, scheduling, or customer service setting, with strong organization, communication, and time-management skills.

Competenze

• 1–2 years in an office, scheduling or customer service role.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication, teamwork and time management.
• Ability to juggle many jobs and deadlines.
• Professional phone presence and composure with upset customers.
• Basic computer skills and willingness to learn new software.

Mansioni

• Be the main office contact for homeowners, adjusters, subcontractors and vendors.
• Schedule crews, inspections and material deliveries; keep team calendar current.
• Set up new jobs and collect customer, insurance and claim information.
• Send, track and file work authorizations, change orders, certificates of completion and lien waivers.
• Keep job files complete: photos, moisture logs, estimates, invoices and notes.
• Provide homeowners with regular updates on job status and next steps.
• Order materials and track deliveries with the superintendent.
• Prepare and send invoices; follow up on open balances with carriers and customers.
• Track job progress and flag delays or missing paperwork to the team lead.
• Answer phones and handle emergency calls when needed.

Conoscenze

Scheduling

Customer service

Organization

Communication

Time management

Descrizione del lavoro

Team Coordinator
You keep a restoration team running smoothly. You support the superintendents, project managers and field crews by handling scheduling, paperwork and customer updates, so the field team can focus on the work and every job file stays complete from first call to final payment.

What you'll do

• Be the main office contact for your team's homeowners, adjusters, subcontractors and vendors
• Schedule crews, subcontractors, inspections and material deliveries, and keep the team calendar current
• Set up new jobs and collect customer, insurance and claim information
• Send, track and file work authorizations, change orders, certificates of completion and lien waivers
• Keep job files complete: photos, moisture logs, estimates, invoices and notes
• Give homeowners regular updates on job status and next steps
• Order materials and track deliveries with the superintendent
• Prepare and send invoices; follow up on open balances with carriers, mortgage companies and customers
• Track job progress and flag delays or missing paperwork to the team lead
• Answer phones and take emergency calls when needed

What you need

• 1–2 years in an office, scheduling or customer service role; restoration, construction or insurance experience a plus
• Highly organized, with strong attention to detail and follow-through
• Excellent verbal and written communication, teamwork and time management skills
• Ability to juggle many jobs and deadlines at once
• Warm, professional phone presence; stays calm with upset customers
• Basic computer skills; comfortable learning new software
• Must pass a background check and drug test

Work environment

• Office-based, Monday–Friday; occasional after-hours phone coverage
• Mostly seated computer and phone work

Compensation and benefits

• Hourly pay depending on experience
• Eligible for the company commission plan after a 90-day probation period
• Health, vision and dental insurance, plus Aflac
• PTO after a 90-day probation period
• Company laptop and phone
• Company shirts