Restoration Supervisor: Lead Projects & Customer Experience

SERVPRO Team Wall; Rosedale (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Competitive pay

Career progression

Professional development

Job summary

SERVPRO of Perry Hall/White Marsh is hiring a Restoration Supervisor to coordinate, monitor, and perform restoration activities, ensuring quality and customer satisfaction on projects in Maryland. This front-line role requires strong organization and communication, plus the ability to lead technicians and document job files.

We offer competitive compensation, superior benefits, career progression, and professional development opportunities, along with a work environment focused on Here to Help

Qualifications

• High school diploma or GED preferred; IICRC certification a plus.
• At least 1 year of experience in cleaning, restoration, or construction.
• Must have valid driver’s license.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.

Skills

Physically fit

Ladder work

Supervisory skills

Cleaning agents handling

Education

High school diploma/GED

Job description

SERVPRO of Perry Hall/White Marsh is hiring a Restoration Supervisor to coordinate, monitor, and perform restoration activities, ensuring quality and customer satisfaction on projects in Maryland. This front-line role requires strong organization and communication, plus the ability to lead technicians and document job files.

We offer competitive compensation, superior benefits, career progression, and professional development opportunities, along with a work environment focused on Here to Help