Restoration Supervisor: Lead Projects, Grow Techs

iicrc-careers; Frisco (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company car

Competitive salary

Dental insurance

Superior benefits

Career progression

Professional development

Job summary

SERVPRO is seeking a Restoration Supervisor to act as the front-line representative of the SERVPRO brand. The role involves coordinating, monitoring, and performing work activities on projects to fulfill service needs and ensure a positive customer experience.

You will oversee production processes, supervise technicians, manage resources, and maintain detailed job files, while ensuring safety and quality standards.

Qualifications

• Valid driver’s license required.
• High school diploma or GED preferred.
• At least 1 year experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.

Skills

Customer experience management

Team supervision

Communication skills

Documentation

Quality control

Project coordination

Education

High school diploma/GED (preferred)

Job description

SERVPRO is seeking a Restoration Supervisor to act as the front-line representative of the SERVPRO brand. The role involves coordinating, monitoring, and performing work activities on projects to fulfill service needs and ensure a positive customer experience.

You will oversee production processes, supervise technicians, manage resources, and maintain detailed job files, while ensuring safety and quality standards.