Restoration Supervisor

SERVPRO of Perry Hall/White Marsh; Rosedale (MD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Competitive compensation

Career progression

Professional development

Job summary

SERVPRO of Perry Hall/White Marsh is looking for a Restoration Supervisor to coordinate and oversee production processes while ensuring customer satisfaction. Applicants should have at least 1 year of relevant experience and a valid driver's license. Responsibilities include managing restoration technicians, maintaining quality control, and documenting project progress. Ideal candidates will have strong leadership skills and be physically capable of handling the demands of the job, including lifting heavy objects.

Qualifications

• Valid driver’s license is required.
• At least 1 year of experience in cleaning, restoration, or construction is needed.
• IICRC certification is a plus, but not required.

Responsibilities

• Coordinate and perform production processes as scheduled.
• Manage the customer and client experience to ensure satisfaction.
• Document detailed job files to support the services provided.

Skills

Ability to lift a minimum of 50 pounds

Ability to climb ladders

Ability to work with/around cleaning agents

Education

High school diploma/GED

Job description

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Competitive compensation
• Superior benefits
• Career progression
• Professional development

SERVPRO of Perry Hall/White Marsh is hiring a Restoration Supervisor!

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents