Restoration Supervisor - Lead Field Ops & Customer Care

SERVPRO Team Wall; North Versailles (Allegheny County); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Vision insurance

401(k) matching

Dental insurance

Job summary

SERVPRO Team Wall is seeking a Restoration Supervisor to support daily field operations, set project expectations, and ensure work meets SERVPRO standards. The role involves coordinating with restoration technicians and maintaining project progress while upholding safety and quality.

You will work directly with customers, manage labor and scheduling, and contribute to a collaborative, fast-paced restoration environment. A valid driver’s license and IICRC certifications are preferred.

Qualifications

• You’re reliable, hardworking, and enjoy working with others.
• You handle fast-paced situations well and can utilize company software with ease.
• You communicate clearly, and can balance several tasks at once.
• 6+ months of restoration experience.
• IICRC certifications (preferred)

Responsibilities

• Support Daily Operations: Work alongside restoration technicians, set project expectations, and ensure work meets SERVPRO standards
• Work Directly with Customers: Maintain positive interactions and keep customers updated throughout each job
• Keep Projects on Track: Document job progress, help manage labor, and support scheduling and budgeting needs
• Promote a Safe Work Environment: Spot potential hazards and help put safe practices in place
• Respond When Needed: Participate in the on‑call rotation, including helping with local and out‑of‑town storm work when required
• Help Build Team Skills: Assist with training and guiding technicians as they learn and grow

Skills

Communication

Problem-solving

Reliability

Driver's license

Software literacy

Restoration software

Tools

Restoration software

Job description

SERVPRO Team Wall is seeking a Restoration Supervisor to support daily field operations, set project expectations, and ensure work meets SERVPRO standards. The role involves coordinating with restoration technicians and maintaining project progress while upholding safety and quality.

You will work directly with customers, manage labor and scheduling, and contribute to a collaborative, fast-paced restoration environment. A valid driver’s license and IICRC certifications are preferred.