Restoration Supervisor

iicrc-careers; Castroville (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) matching

Dental insurance

Training & development

Opportunity for advancement

Job summary

SERVPRO of Monterey Peninsula is seeking a Restoration Supervisor to lead restoration projects and supervise technicians, ensuring high-quality workmanship and customer satisfaction. The role emphasizes coordinating production, safety, and efficient use of materials, with a focus on compliant operations and service excellence.

The ideal candidate will have at least 1 year in cleaning/restoration, strong leadership, and a readiness to uphold SERVPRO’s Here to Help commitment on every job site.

Qualifications

• High school diploma or GED preferred.
• 1 year of experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Communicate and follow all OSHA guidelines for job safety.
• Manage assets by protecting and using equipment and materials properly.
• Coach and train restoration technicians.

Skills

Customer service

Communication

Leadership

Education

High school diploma/GED (preferred)

Job description

Restoration Supervisor

SERVPRO of Monterey Peninsula is hiring a Restoration Supervisor!

As the front‑line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Benefits

• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• 401(k) matching
• Dental insurance

Compensation and Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver's license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills / Physical Demands / Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents