Restoration Supervisor

IICRC; Northern (KY); Hybrid; USD 28,413 - 40,467; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Training & development

Job summary

A restoration services company in Austin is hiring a Restoration Supervisor responsible for managing customer satisfaction and supervising restoration technicians. This role requires hands-on experience in cleaning/restoration, effective communication skills, and the ability to lift significant weight. The position offers competitive pay starting at $25.00/hour with opportunities for training and advancement within the company. Candidates must have a high school diploma and WRT IICRC certification.

Qualifications

• Ability to communicate effectively with customers and team members.
• Experience in cleaning or restoration services.
• Comfortable with physical demands of the job including lifting and maneuvering.

Responsibilities

• Manage customer experience and satisfaction.
• Supervise and communicate expectations to technicians.
• Ensure quality control on production processes.
• Identify and manage safety hazards on job sites.
• Document detailed job files to support services provided.

Skills

Effective communication

Basic math skills

Computer skills

Ability to lift 50 pounds

Experience in cleaning/restoration

Education

High school diploma/GED

WRT IICRC certification

Job description

Servpro Ventura, Restoration Supervisor

As a new Restoration Supervisor at Servpro Ventura, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The Restoration Supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front‑line representative of the SERVPRO® brand, the crew chief demonstrates to customers and clients the company’s Here to Help® commitment. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

Primary Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Coordinate and perform production processes as scheduled and ensure quality control, this is a labor intensive position
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Document a detailed and accurate job file to support the services provided
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Position Requirements

• Effective written and oral communication with basic math and computer skills needed
• Experience in cleaning/restoration required
• High school diploma/GED
• WRT IICRC certification required
• Valid driver’s license
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to successfully complete a background check subject to applicable law

Pay Rate

Starts at $25.00/hour based on experience, with possibility of overtime pay and increases based on merit.

Each SERVPRO® Franchise is Independently Owned and Operated. Revised02.2021