Restoration Supervisor

Servpro Industries, Inc.; Austin (TX); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Paid training

Career progression

Job summary

A leading restoration and cleaning service provider is looking for a Restoration Supervisor in Austin, Texas. This role involves overseeing restoration processes, managing customer experiences, and supervising technicians to ensure project quality. Candidates should have a high school diploma and at least 1 year of experience in cleaning or restoration. The position offers competitive pay starting at $20-$25 per hour, with opportunities for career progression and various benefits.

Qualifications

• At least 1 year of experience in cleaning, restoration, or construction.
• Valid driver’s license is required.
• IICRC certification is a plus, but not required.

Responsibilities

• Oversee restoration processes and ensure quality control.
• Manage customer and client experience during projects.
• Document restoration projects thoroughly.
• Supervise restoration technicians and coach them.

Skills

Ability to lift a minimum of 50 pounds regularly

Ability to climb ladders

Ability to work in tight spaces

Ability to communicate effectively

Education

High school diploma/GED

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Overview

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Oversee and perform restoration processes as scheduled and ensure quality control
• Manage the customer and client experience and overall project satisfaction. Communicate clear expectations to restoration technicians and supervise their activities
• Thoroughly document restoration projects support the services provided
• Manage labor, equipment, and supply usage on assigned projects
• Communicate progress, problems, and important updates with internal team members.
• Verify all safety protocols are established and followed for workplace safety
• Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned.
• Coach and train restoration technicians

Position Requirements

• High school diploma/GED
• Valid driver’s license
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Benefits:

• Competitive compensation
• Superior benefits
• Paid training
• Career progression
• Personal and professional development
• And more!

Pay

Starts at $20 - 25 an hour based on experience, with the possibility of overtime pay.

Each SERVPRO® Franchise is Independently Owned and Operated.