Restoration Specialty Services Orchestrator

Thomasville Restoration; Baltimore (MD); On-site; USD 45,000 - 55,000; Full time

Job summary

Thomasville Restoration is seeking a Specialty Services Coordinator to organize job files, set up assignments in DASH, and coordinate with customers, vendors, adjusters, and internal teams.

You will monitor progress, secure approvals, track information, and prepare complete data for estimators, maintaining our Family First culture.

Strong communication, problem-solving, and multitasking in a fast-paced office are essential; occasional overnight/on-call coverage is required.

Qualifications

• 5 years of progressive work experience.
• 2 years in a coordinator/administrator role in restoration.
• Willing to participate in overnight/weekend on-call rotation.
• Excellent verbal and written communication, interpersonal, problem-solving, sales, and negotiation skills.
• Fluent in English; Spanish is a strong plus.

Responsibilities

• Receive new job assignments and set them up in DASH.
• Coordinate with customers, departments, third-party vendors, and adjusters to obtain approvals and schedule services.
• Monitor assigned job files and assist with expediting job completion.
• Communicate and assist with the field team on assigned files.
• Complete regular job audits to ensure data is entered correctly and files are compliant.
• Ensure job files are complete and organized for estimators to perform preliminary and final estimates.
• Track jobs, approvals, and required information throughout the restoration process.
• Communicate with homeowners, insurance adjusters, coworkers, and other partners throughout the job.
• Problem-solve when conflicts arise, including scheduling and customer satisfaction concerns.
• Maintain strong working relationships with customers and internal and external partners.
• Perform general office duties, including drafting correspondence and creating reports.
• Support coordination and administrative needs of the Specialty Services team.

Skills

Project coordination

Customer service

Communication

Problem solving

Multitasking

Tools

DASH

Xactimate

AlacNet

Contractor Connection

Alacrity

Job description

Thomasville Restoration is seeking a Specialty Services Coordinator to organize job files, set up assignments in DASH, and coordinate with customers, vendors, adjusters, and internal teams.

You will monitor progress, secure approvals, track information, and prepare complete data for estimators, maintaining our Family First culture.

Strong communication, problem-solving, and multitasking in a fast-paced office are essential; occasional overnight/on-call coverage is required.