Restoration Operations Lead — Scheduling & Service

iicrc-careers; North Wales (Montgomery County); On-site; USD 42,000 - 62,000; Full time

Job summary

1-800 WATER DAMAGE is seeking a coordinator to work with technicians, mitigation and construction coordinators, and supervisors to deliver outstanding customer service. The role includes scheduling all employees and subcontractors for daily work and after-hours calls, and maintaining job information daily in our software.

You will liaise with clients and insurance on updates, ensure paperwork is complete, and support billing processes.

Qualifications

• High School Diploma or GED required.
• Experience in the industry is a plus.
• Ability to follow written and oral instructions and solve problems.

Responsibilities

• Intake new losses via phone, email, and text.
• Monitor updates in DMS for job status, documentation of communication from insurance and customer.
• Monitor updates in XactAnalysis/Alacrity/Lions Bridge daily.
• Monitor field paperwork is completed and up to date.
• Update daily with status updates, files, and move for finalized billing.
• Ordering materials testing for mold and asbestos for jobs.
• Review work site and completed technician paperwork prior to releasing projects.

Skills

Customer service

Scheduling

Communication

Education

High School Diploma or GED

Job description

1-800 WATER DAMAGE is seeking a coordinator to work with technicians, mitigation and construction coordinators, and supervisors to deliver outstanding customer service. The role includes scheduling all employees and subcontractors for daily work and after-hours calls, and maintaining job information daily in our software.

You will liaise with clients and insurance on updates, ensure paperwork is complete, and support billing processes.