Restoration Project & Operations Coordinator

Neighborly Company and its affiliates; Rockville (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Rainbow Restoration in Rockville is seeking a proactive Office Administrator who thrives in a fast-paced environment, supporting administration, office systems, and customer service.

You will coordinate scheduling, dispatch, and documentation, enter job data in restoration software, and assist with field tasks. The role requires clear communication, multi-tasking, attention to detail, and a positive, team-oriented approach.

A valid driver's license and willingness to learn are required.

Qualifications

• Experience in restoration industry preferred.
• Valid Driver's License with a clean driving record.
• Ability to multi-task and operate across multiple systems.
• Excellent communication skills in person, over the phone, and in writing.
• Empathy, friendly attitude, and a can-do approach.

Responsibilities

• Communicate professionally with adjusters, customers, and colleagues.
• Serve as main liaison between customer calls and other business correspondence.
• Answer all incoming calls in a professional manner.
• Build incoming jobs in operation systems with accurate information for dispatch.
• Assist in scheduling services for operations.
• Notify customers of service call status and scope of work; track quality assurance.
• Establish and maintain an effective schedule for timely services.
• Review job site photos; log daily notes and equipment usage.
• Write estimates in restoration software.
• Track supply depletion to ensure materials are readily available.
• Maintain complete job documentation and electronic notes.
• Perform field duties during larger losses as needed.

Skills

Multi-tasking

Excellent communication

Detail-oriented

Self-starter

Team player

Independent work

Valid driver’s license

Restoration industry experience

Tools

SmartQ

Xactanalysis

Xactimate

MICA

Symbility

Nextgear

Job description

Rainbow Restoration in Rockville is seeking a proactive Office Administrator who thrives in a fast-paced environment, supporting administration, office systems, and customer service.

You will coordinate scheduling, dispatch, and documentation, enter job data in restoration software, and assist with field tasks. The role requires clear communication, multi-tasking, attention to detail, and a positive, team-oriented approach.

A valid driver's license and willingness to learn are required.