Contents Restoration Team Lead

Rainbow Restoration of Milwaukee; Gaithersburg (MD); On-site; USD 60,000 - 85,000; Full time

Job summary

Rainbow Restoration of Rockville is seeking a skilled Contents Restoration Supervisor to oversee projects from assessment to completion. You will manage pack-out, inventory, cleaning, storage, and pack-back operations, conduct on-site inspections, and ensure proper documentation for insurance carriers and clients.

You will train and supervise contents restoration technicians, maintain quality control, and communicate project status to homeowners.

Qualifications

• Experience in contents restoration, mitigation, cleaning, or related restoration services.
• Previous supervisory or leadership experience preferred.
• Strong knowledge of pack-out, inventory management, contents cleaning, and restoration procedures.
• Excellent organizational and time-management skills.
• Ability to communicate professionally with customers, insurance representatives, and team members.
• Proficiency with restoration software, inventory systems
• Ability to lift and move contents as required and work in various environmental conditions.
• Valid driver's license and acceptable driving record.

Responsibilities

• Supervise contents restoration projects from initial assessment to completion.
• Manage pack-out, inventory, cleaning, storage, and pack-back operations.
• Conduct on-site inspections to determine scope of work and contents restoration requirements.
• Prepare and review inventories, content condition reports, and documentation for insurance carriers and clients.
• Ensure accurate tracking, labeling, and storage of customer belongings.
• Oversee contents cleaning processes, including smoke, soot, water, mold, and odor remediation.
• Monitor project schedules and labor utilization to ensure efficiency and profitability.
• Train, mentor, and supervise contents restoration technicians
• Maintain quality control standards and ensure customer satisfaction throughout the restoration process.
• Communicate with homeowners, and other stakeholders regarding project status and scope changes.
• Ensure compliance with company safety policies and industry standards.
• Manage equipment, supplies, and warehouse organization related to contents restoration operations.
• Resolve customer concerns and provide professional service throughout the restoration process.

Skills

Leadership

Project coordination

Customer service

Attention to detail

Problem-solving

Documentation

Inventory management

Quality assurance

Safety compliance

Tools

Restoration software

Inventory systems

Job description

Rainbow Restoration of Rockville is seeking a skilled Contents Restoration Supervisor to oversee projects from assessment to completion. You will manage pack-out, inventory, cleaning, storage, and pack-back operations, conduct on-site inspections, and ensure proper documentation for insurance carriers and clients.

You will train and supervise contents restoration technicians, maintain quality control, and communicate project status to homeowners.