Project Coordinator

Neighborly Company and its affiliates; Rockville (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Rainbow Restoration in Rockville is seeking a proactive Office Administrator who thrives in a fast-paced environment, supporting administration, office systems, and customer service.

You will coordinate scheduling, dispatch, and documentation, enter job data in restoration software, and assist with field tasks. The role requires clear communication, multi-tasking, attention to detail, and a positive, team-oriented approach.

A valid driver's license and willingness to learn are required.

Qualifications

• Experience in restoration industry preferred.
• Valid Driver's License with a clean driving record.
• Ability to multi-task and operate across multiple systems.
• Excellent communication skills in person, over the phone, and in writing.
• Empathy, friendly attitude, and a can-do approach.

Responsibilities

• Communicate professionally with adjusters, customers, and colleagues.
• Serve as main liaison between customer calls and other business correspondence.
• Answer all incoming calls in a professional manner.
• Build incoming jobs in operation systems with accurate information for dispatch.
• Assist in scheduling services for operations.
• Notify customers of service call status and scope of work; track quality assurance.
• Establish and maintain an effective schedule for timely services.
• Review job site photos; log daily notes and equipment usage.
• Write estimates in restoration software.
• Track supply depletion to ensure materials are readily available.
• Maintain complete job documentation and electronic notes.
• Perform field duties during larger losses as needed.

Skills

Multi-tasking

Excellent communication

Detail-oriented

Self-starter

Team player

Independent work

Valid driver’s license

Restoration industry experience

Tools

SmartQ

Xactanalysis

Xactimate

MICA

Symbility

Nextgear

Job description

Are you an eager self-starter that loves systems and improving efficiency? Do you have excellent communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis? Are you skilled at using up-to-date technology to drive processes and systems in a fun fast-paced office environment?

In this role, you will be front and center of office and business operations, providing administrative support services and maintaining office systems, procedures, and policies. You’ll ensure that the daily office operations function smoothly and that the highest quality customer service is delivered. And most importantly with all team members at Rainbow Restoration, you’ll help people when they need it most!

Duties and Responsibilities:

• Communicate professionally with adjusters, customers, and colleagues
• Serve as main liaison between customer phone calls and other business correspondence
• Answer all incoming calls in a professional and courteous manner
• Build incoming jobs in operation systems timely with accurate information for dispatch services
• Assist in scheduling services for operations
• Notify customers of service call status, the scope of work, necessary paperwork, and track quality assurance throughout the job itself.
• Establish and maintain an effective schedule to ensure services are provided in a timely manner.
• Review job site photos, enter in daily notes, log daily work and equipment
• Write estimates in restoration software's
• Track supply depletion in office to secure all materials are readily available
• Have a clear understanding and maintain job documentation to guarantee accurate and complete files and electronic notes
• Perform other duties as needed including field work during larger losses

Requirements & Skills:

• Ability to multi-task and operate in multiple systems simultaneously
• Experience in restoration industry preferred
• Experience with systems such as SmartQ, Xactanalysis, Xactimate, MICA, Symbility, Nextgear preferred
• Excellent communication skills - in person, over the phone, and nonverbal
• Detail Oriented
• A self starter. Someone who doesn't wait for next tasks but takes initative.
• Ability to work on a team and independently
• Not afraid to roll up your sleeves & get dirty
• Empathy, Friendly, and a positive can-do attitude
• Eagerness to learn and grow within the Restoration Industry
• Valid Driver's License with a clean driving record

Rainbow Restoration provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Rainbow Restoration complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. Rainbow Restoration expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.