Restoration Project Manager: Lead Teams, Deliver Impact

IICRC; Olive Branch (MS); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

SERVPRO is seeking a Rest oration Project Manager to oversee all aspects of assigned restoration projects and crews. This frontline role leads teams to operational excellence and top-tier service for clients.

The position emphasizes accurate scoping, estimating, scheduling, and client communication. A valid driver’s license, 1+ year of management experience, and 3+ years in the industry are required; IICRC certification is preferred.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• IICRC certification preferred.
• Minimum 1 year of management or supervisory experience.
• Minimum 3 years of industry experience.
• Ability to manage multiple restoration projects concurrently.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including equipment, vehicles, and other material assets.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Participate in recruiting, hiring, and training restoration teammates.

Skills

Leadership

Project oversight

Supervisory experience

Team coordination

Education

High school diploma/GED

Associate or Bachelor's degree preferred

IICRC certification preferred

Job description

SERVPRO is seeking a Rest oration Project Manager to oversee all aspects of assigned restoration projects and crews. This frontline role leads teams to operational excellence and top-tier service for clients.

The position emphasizes accurate scoping, estimating, scheduling, and client communication. A valid driver’s license, 1+ year of management experience, and 3+ years in the industry are required; IICRC certification is preferred.