Restoration Project Manager

Servpro Industries, LLC; Salem (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k)

Bonus based on performance

Company car

Competitive salary

Job summary

SERVPRO Team Mongan is seeking a Restoration Project Manager to lead restoration projects, guide crews, and manage client communications throughout the process.

This hands-on leadership role combines field oversight with estimating and documentation, ensuring quality work, controlling costs, and delivering a positive customer experience.

Successful candidates will have 3+ years in restoration and at least 1 year in management, with a valid driver’s license and strong problem-solving skills.

Qualifications

• Three years of restoration experience.
• At least one year of management or supervisory experience.
• Valid driver’s license.
• High school diploma or GED.
• Strong leadership and communication skills.
• Customer-focused approach and problem-solving.

Responsibilities

• Lead projects from start to finish, develop scopes, and prepare estimates.
• Coordinate customers, insurance representatives, and crews for approvals.
• Schedule and oversee restoration crews, equipment, and subcontractors.
• Monitor progress and manage project costs.
• Maintain accurate project records and client billing.

Skills

Leadership

Communication

Problem solving

Organization

Customer focus

Learning software

Education

High school diploma or GED

Associate or Bachelor's degree

IICRC certification

Tools

Company software

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Company car
• Competitive salary

Restoration Manager

SERVPRO Team Mongan

Lead the team. Guide the recovery. Make a difference.

When fire or water damage turns someone’s life upside down, they need a team they can count on—and a leader who can turn a stressful situation into a clear path forward.

SERVPRO Team Mongan is looking for a Restoration Project Manager who can lead crews, manage projects, and help customers feel confident throughout the restoration process.

If you take pride in solving problems, developing people, and seeing a job through from start to finish, this is an opportunity to put your experience to work where it matters.

What’s in It for You?

• Competitive compensation
• Benefits package
• Career advancement opportunities
• Professional development and opportunities to strengthen your skills
• Meaningful work helping customers recover after property damage

Your Role

You’ll oversee assigned restoration projects and crews from the initial scope through project completion. You’ll bring together the people, equipment, schedules, and documentation needed to deliver quality work, control costs, and provide an excellent customer experience.

This is a hands‑on leadership position that combines field oversight, team management, estimating, and customer communication.

What You’ll Do

Lead Projects from Start to Finish

• Develop accurate scopes of work and prepare estimates using company software.
• Work with customers, clients, and insurance representatives to secure approval of project scopes and estimates.
• Schedule, coordinate, and oversee restoration crews, subcontractors, equipment, and other resources.
• Monitor project progress, address obstacles, and keep work moving toward completion.
• Manage production expenses and the effective use of equipment, vehicles, materials, and other company assets.

Keep Customers Informed and Supported.

• Maintain consistent communication with customers, teammates, vendors, and insurance representatives.
• Set clear expectations and address questions or concerns throughout the project.
• Take ownership of the customer experience and overall satisfaction, including feedback.

Lead and Develop Your Team

• Set clear expectations for workmanship, professionalism, safety, and accountability.
• Provide direction and support to restoration crews on active projects.
• Help build a team that takes pride in its work and follows through on commitments.

Maintain Accurate Project Records

• Review job site documentation to confirm it supports the services performed.
• Ensure project files meet client requirements and support accurate billing.
• Keep project information current so customers, crews, and office staff stay aligned.

What You Bring

• At least three years of restoration industry experience.
• At least one year of management or supervisory experience.
• A valid driver’s license.
• A high school diploma or GED.
• Strong leadership, organization, and problem‑solving skills.
• Clear communication and a customer‑focused approach.
• Comfort using technology and learning company software.

Preferred qualifications:

• An associate or bachelor’s degree and IICRC certification.

This role involves active work in restoration environments, including:

• Regularly lifting at least 50 pounds and occasionally lifting up to 100 pounds with assistance.
• Climbing ladders and working at ceiling heights.
• Working in tight spaces, including crawl spaces and attics.
• Repeatedly pushing, pulling, lifting, and carrying objects.
• Working with and around cleaning agents.

Successful completion of a background check is required, subject to applicable law.

Ready to Lead When It Matters Most?

Bring your restoration experience, leadership skills, and commitment to customer service to SERVPRO Team Mongan. Help our crews deliver quality work while helping customers move forward after a disaster.