Restoration Project Manager - Lead Client-Focused Repairs

Servpro Industries, Inc.; Allentown, Northern (Lehigh County, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Job summary

Servpro Team Davis in Allentown, PA is seeking a Construction Project Manager to supervise restoration projects, coordinate crews, and ensure high-quality results that restore properties after fire or water damage.

You will manage estimates, schedules, permits, subcontractors, and customer communications, delivering on-time, on-budget performance in a fast-paced environment. A strong customer-service orientation and hands-on leadership are essential.

Qualifications

• Strong customer service mindset and communication abilities.
• Ability to perform accurate calculations and basic mathematics.
• Experience with restoration or construction is a plus.

Responsibilities

• Be responsible for customer service and management of the customer experience.
• Compile and resolve punch list items.
• Perform final walk-through with customer.
• Secure a signed Certificate of Completion and Certificate of Satisfaction from customer.
• Manage all warranty activities.
• Evaluate and sell projects.
• Educate customers on construction process.
• Identify and document project scope of work.
• Create and Review estimates.
• Obtain customer and client agreement on scope and estimate.
• Review budgets.
• Ensure proper permits are acquired.
• Create project schedule and timeline.
• Identify and qualify subcontractors and resource providers.
• Negotiate terms and set expectations.
• Work with Job Supervisors to plan, organize, and manage crews/subcontractors.
• Work with Job Supervisors to schedule all subcontractors and material suppliers.
• Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work.
• Be familiar with and able to execute all roles and responsibilities of the Construction Coordinator and Construction Supervisors.

Skills

Customer service excellence

Communication skills

Math skills

Education

High school diploma/GED

Tools

Xactimate

Symbility Software

Job description

Servpro Team Davis in Allentown, PA is seeking a Construction Project Manager to supervise restoration projects, coordinate crews, and ensure high-quality results that restore properties after fire or water damage.

You will manage estimates, schedules, permits, subcontractors, and customer communications, delivering on-time, on-budget performance in a fast-paced environment. A strong customer-service orientation and hands-on leadership are essential.