Restoration Project Manager

Servpro Industries, Inc.; Auburn (AL); On-site; USD 60,000 - 85,000; Full time

Job summary

Servpro Industries, Inc. is seeking a Project Manager to lead restoration projects from initial contact to completion.

You will manage field operations, coordinate crews and subcontractors, and communicate with customers and insurance professionals to ensure projects are completed safely, efficiently, and to the highest standard. The role emphasizes building strong customer relationships, taking ownership of projects, and developing teams of Restoration Technicians and Crew Chiefs in a

Qualifications

• High School Diploma or GED required.
• Strong leadership and communication skills.
• Customer service excellence and problem-solving abilities.
• Comfortable using computers, estimating software, and MS Office.

Responsibilities

• Oversee restoration projects from start to finish.
• Coordinate field crews, subcontractors, and project schedules.
• Maintain project documentation and ensure safety and quality.

Skills

Leadership

Communication

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

MS Office

Estimating software

Job description

Lead Projects. Build Teams. Make a Difference.

Are you a proven leader who thrives in a fast-paced environment and enjoys seeing projects through from start to finish? We're looking for a motivated Project Manager to join our growing restoration team. This is an opportunity to lead people, build strong customer relationships, and play a key role in helping homeowners and businesses recover after unexpected property damage.

If you're organized, customer-focused, and enjoy solving problems while leading high-performing teams, we'd love to hear from you.

What You'll Do

As a Project Manager, you'll oversee restoration projects from the initial customer contact through project completion. You'll manage field operations, coordinate crews and subcontractors, communicate with customers and insurance professionals, and ensure every project is completed safely, efficiently, and to the highest standard.

Key Responsibilities

• Manage restoration projects from start to finish
• Deliver an exceptional customer and client experience
• Respond quickly to new customer opportunities and emergency service requests
• Develop project scopes and prepare accurate estimates
• Present and obtain approval for project plans and estimates
• Coordinate field crews, subcontractors, and project schedules
• Monitor project quality, timelines, budgets, and profitability
• Maintain complete and accurate job documentation
• Communicate effectively with customers, insurance representatives, vendors, and internal teams
• Lead, coach, and develop Restoration Technicians and Crew Chiefs
• Promote and enforce a strong culture of safety
• Participate in an after-hours emergency on-call rotation
• Continuously develop leadership, management, and restoration expertise

What We're Looking For

We're seeking someone who enjoys leading people, building relationships, and taking ownership of projects.

Qualifications

• High School Diploma or GED required
• Minimum 3 years of operations experience are a plus
• Minimum 1 year of management or supervisory experience are a plus
• Restoration, construction, mitigation, or cleaning industry experience preferred
• Industry certifications (IICRC or similar) are a plus
• Strong leadership, communication, and organizational skills
• Excellent customer service and problem-solving abilities
• Comfortable using computers, estimating software, and Microsoft Office
• Valid driver's license with a clean driving record

Physical Requirements

This position combines office management with frequent field supervision. Candidates should be able to:

• Lift up to 50 pounds independently (100 pounds with assistance)
• Walk, stand, climb ladders, and work on active job sites
• Work in varying indoor and outdoor conditions
• Occasionally wear appropriate PPE, including respirators
• Drive to local project sites throughout the workday