Restoration Project Manager

SERVPRO of Medford/Central Manhattan; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Restoration Project Manager to lead restoration projects and ensure customer satisfaction. In this dynamic role, you will manage production crews, oversee project scopes, and maintain effective communication with clients and team members. The position offers a competitive salary and opportunities for professional growth through training and industry certifications. Join a passionate team committed to making a difference in people's lives by restoring properties affected by fire and water damage. If you're ready to take on a rewarding challenge, this role is perfect for you!

Qualifications

• Strong communication skills are essential for managing customer relationships.
• Experience in cleaning/restoration is preferred for this role.

Responsibilities

• Oversee all aspects of restoration projects, ensuring customer satisfaction.
• Manage production expenses and coordinate crews for active projects.

Skills

Effective written communication

Effective oral communication

Intermediate math skills

Computer skills

Experience in cleaning/restoration

Ability to lift 50-100 pounds

Ability to climb ladders

Ability to work in tight spaces

Education

High school diploma/GED

Tools

Xactimate

Job description

SERVPRO of Medford/Central Manhattan Restoration Project Manager

Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new restoration project manager. As a new restoration project manager at SERVPRO of (__), you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The restoration project manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened!”

Primary Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors and insurance representatives
• Manage production expenses including equipment, vehicles and other material assets
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
• Participate in recruiting, hiring and training production teammates

Position Requirements

• Effective written and oral communication with intermediate math and computer skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred, Xactimate experience a PLUS!
• Valid drivers license required
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Pay Rate

Competitive salary based on experience.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.

Each SERVPRO Franchise is Independently Owned and Operated. Revised 10/20