Restoration Project Manager

ServiceMaster NCR - Alexandria, VA; Alexandria (VA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid time off

401(k) plan

Company vehicle

Training & certs

Job summary

ServiceMaster NCR - Alexandria, VA is seeking a Project Manager to lead sales and estimating for mold remediation, fire cleaning, and other restoration projects. You will prepare notes, photos, and estimates, and communicate processes and next steps to customers in person.

This role emphasizes strong sales ability and customer service. You will manage projects on-site, coordinate with insurers, and seek referred work while earning a competitive salary plus benefits, paid training, and a company

Qualifications

• Proven sales background with references.
• Knowledge of mold remediation, fire cleaning, and restoration services is a plus.
• Valid Driver’s License and satisfactory driving record.
• Ability to work independently and with a team while maintaining professionalism.
• Proficient in entering data using a tablet or mobile phone.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Ability to prioritize tasks and meet deadlines.
• Willingness to work an on-call schedule on a monthly basis.
• IICRC certifications are a plus but not required; training will be provided.
• Xactimate experience is a plus but not required; training will be provided.

Responsibilities

• Liaise with insurance personnel and clients to drive sales and execute projects for restoration services.
• Create accurate estimates using applicable software, adhering to standards.
• Inspect and scope jobs on-site with team leads to determine scope.
• Document job details with photos and notes in the required system.
• Communicate key job information and updates to customers in person.
• Explain service processes and next steps to customers.
• Manage projects to meet client expectations and assess risks.
• Communicate with insurance companies and adjusters via phone and email.
• Conduct QA inspections post-completion and obtain client approvals.
• Identify marketing opportunities and maintain client relationships to secure referred projects.
• Participate in marketing events and trade shows.
• Meet minimum monthly sales requirements.
• Determine labor and equipment costs for accurate pricing.

Skills

Sales experience

Communication skills

Customer service

Problem solving

Teamwork/independent

On-call readiness

Data entry on tablet/mobile

Negotiation

Tools

Xactimate

IICRC references

Job description

Overview

Project Managers lead our sales and estimating activities, making critical decisions that drive the success of mold remediation, fire cleaning, and other restoration service projects. They prepare and review documentation, including notes, photos, and estimates, in accordance with company policies, and communicate processes and next steps to customers in person. This role requires excellent sales abilities. We can teach industry specific skills, but familiarity with construction or other relevant home services is a plus.

Job Responsibilities

• Liaise with insurance personnel and clients to drive sales and execute projects for mold remediation, fire cleaning, and other restoration services.
• Create accurate estimates using applicable software, adhering to IICRC standards and carrier audit requirements.
• Inspect and scope jobs onsite, collaborating with team leads to determine project scope.
• Document job details with clear, descriptive photos and notes, uploading them into the required operating system/software.
• Communicate key job information and updates using the notes feature in the designated software.
• Explain service processes and next steps to customers in person.
• Manage projects to achieve client expectations, assess project risks, and incorporate feedback from clients and insurance adjusters.
• Communicate with insurance companies and adjusters via phone and email in a timely manner, acting as a liaison.
• Conduct quality assurance inspections post-completion, obtain client approvals, and request payments when necessary.
• Identify marketing opportunities while working with clients and maintain relationships with assigned contacts to secure referred projects.
• Participate in marketing events, such as trade shows, sponsored events, and membership functions.
• Meet minimum monthly sales requirements.
• Determine labor and equipment costs for accurate project pricing.

Job Requirements

• Proven sales background with demonstrable references.
• Knowledge of mold remediation, fire cleaning, and other restoration services is a plus.
• Valid Driver’s License and satisfactory driving record.
• Ability to work independently and with a team while maintaining professionalism.
• Proficient in entering data using a tablet or mobile phone.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Ability to prioritize tasks and meet deadlines.
• Willingness to work an on-call schedule on a monthly basis.
• IICRC Certifications are a plus but not required; training will be provided.
• Xactimate experience is a plus but not required; training will be provided.

Benefits and Compensation

• Competitive salary range of $75,000 to $90,000 annually, not including sales commissions.
• Medical, vision, and dental insurance options.
• Paid time off and holidays.
• Company 401(k) plan.
• Paid training, professional development, and exam fees for relevant certifications.
• Assigned company work vehicle, computer, cell phone, etc.