Assistant Restoration Manager

Servpro Industries, Inc.; Worcester (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Training & development

Vision insurance

401(k) matching

Dental insurance

Job summary

Servpro Industries, Inc. is seeking an Assistant Project Manager/Estimator in Worcester, MA. This full-time role focuses on assessing, estimating, and securing restoration projects for water, fire, mold, and related incidents.

You will generate detailed scopes of work and precise estimates using industry-standard tools while coordinating with project teams and clients. The position emphasizes strong customer service, clear communication with insurance partners, and the ability to thrive in a

Qualifications

• Bachelor's degree in construction management, business, or related field preferred.
• Minimum of 2 years of experience in restoration estimating, water/fire mitigation, and/or insurance adjusting.
• Strong customer service skills with the ability to manage customers during stressful loss situations.
• Excellent written and verbal communication skills for working with customers, adjusters, and internal teams.

Responsibilities

• Educate customers on the restoration and mitigation process, including timelines and next steps.
• Assess property damage and understand immediate needs and potential upgrades.
• Ensure estimates and scopes align with client requirements and insurance carrier guidelines.
• Create accurate sketches and develop an initial scope of work for mitigation and restoration services.
• Deliver detailed, well-documented estimates using industry tools like Xactimate/Cotality.
• Collaborate with Project Managers and field teams to validate scope and pricing.
• Assemble clear estimates for internal review and client submission.
• Communicate estimate details, project scope, and updates with customers, insurers, and internal teams.

Skills

Customer service

Communication

Detail-oriented

Education

Bachelor's degree in construction management or related field

Tools

Xactimate

Job description

Benefits:

• Free uniforms
• Health insurance
• Training & development
• Vision insurance
• 401(k) matching
• Dental insurance

The Assistant Project Manager/Estimator is responsible for a wide range of functions necessary to successfully assess, estimate, and secure restoration and remediation projects. This role ensures an accurate scope of work is developed for property damage resulting from water, fire, mold, storm, or other related incidents. The Restoration Sales Estimator is accountable for delivering consistent, detailed, and comprehensive estimates while maintaining a high level of service in all interactions with property owners, insurance representatives, clients, and vendors throughout the restoration process.

Primary Responsibilities

• Educate customers on the restoration and mitigation process, including timelines, expectations, and next steps
• Assess property damage and work with customers to understand immediate needs, safety concerns, and potential upgrades
• Ensure all estimates and scopes align with client requirements and insurance carrier guidelines
• Create accurate sketches and develop an initial scope of work for mitigation and restoration services
• Deliver consistent, detailed, and well-documented estimates using industry-standard tools (e.g., Xactimate / Cotality™)
• Collaborating with Project Managers and field teams to validate scope, pricing, and production approach
• Assemble clear, accurate, and well-organized estimates for internal review and client submission
• Communicate estimate details, project scope, and updates effectively with customers, insurance partners, and internal teams

Education and Experience Requirements

• Bachelor's degree in construction management, Business, or related field preferred
• Minimum of 2 years of experience in restoration estimating, water/fire mitigation, and/or insurance adjusting
• Strong customer service skills with the ability to manage customers during stressful loss situations
• Excellent written and verbal communication skills for working with customers, adjusters, and internal teams
• Proficiency in Xactimate™ estimating software and familiarity with insurance carrier guidelines and TPA programs
• Strong analytical, critical thinking, and problem-solving skills in evaluating property damage and determining scope of work
• Ability to thrive in a fast-paced, emergency service environment with shifting priorities
• Detail-oriented with strong organizational and documentation skills
• Team-oriented mindset with the ability to collaborate effectively with production crews and office staff
• Valid driver's license with the ability to travel locally to job sites as needed

Preferred Certifications (SERVPRO / Industry Standard)

• IICRC Certifications Preferred
• Xactimate Training Preferred

Physical and Work Environment Requirements

• Walking and/or standing for extended periods throughout the day
• Frequent driving and sitting
• Occasional ladder use and work at heights
• Exposure to varying environmental conditions, including heat and humidity
• Work environments may include active job sites with elevated noise levels

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position with standard working hours typically between 7:30 a.m. and 4:30 p.m., Monday through Friday, with a minimum of 40 hours per week. Due to the nature of the restoration industry, flexibility is required, including extended hours, evenings, weekends, and holidays as needed.

This position participates in an on-call rotation and must be available to respond to emergency service calls outside of normal business hours. Rapid response to water, fire, and other property damage events is a critical component of this role.

Travel is primarily local within the service area; however, occasional out-of-town and overnight travel may be required to support large-loss projects or catastrophe response efforts.

Pay Structure is Annual Salary Plus Commission - Rage posted