Restoration Estimator

IICRC; Worcester (MA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Training & development

Job summary

ServiceMaster Clean of Fraser Valley is seeking a Restoration Sales Estimator in Austin, Texas. In this role, you will assess property damage and provide detailed estimates for restoration projects after incidents like water, fire, and mold.

The ideal candidate will have a Bachelor's degree in construction management and at least 2 years of relevant experience. You will work closely with clients and insurance representatives, ensuring high-quality service and accurate documentation while thriving in a dynamic environment.

Qualifications

• 2+ years of experience in restoration estimating, water/fire mitigation, or insurance adjusting.
• Proficiency in communicating effectively with clients and teams.
• Ability to work in fast-paced and emergency environments.

Responsibilities

• Educate customers on restoration timelines and expectations.
• Assess property damage and understand immediate customer needs.
• Create sketches and develop scopes for restoration services.
• Deliver detailed estimates using industry-standard tools.
• Collaborate with internal teams to validate project scopes.

Skills

Customer service skills

Analytical and critical thinking

Communication skills

Collaboration skills

Detail-oriented

Education

Bachelor’s degree in construction management or related field

Tools

Xactimate™ estimating software

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

The Restoration Sales Estimator is responsible for a wide range of functions necessary to successfully assess, estimate, and secure restoration and remediation projects. This role ensures an accurate scope of work is developed for property damage resulting from water, fire, mold, storm, or other related incidents. The Restoration Sales Estimator is accountable for delivering consistent, detailed, and comprehensive estimates while maintaining a high level of service in all interactions with property owners, insurance representatives, clients, and vendors throughout the restoration process.

Primary Responsibilities

• Educate customers on the restoration and mitigation process, including timelines, expectations, and next steps
• Assess property damage and work with customers to understand immediate needs, safety concerns, and potential upgrades
• Ensure all estimates and scopes align with client requirements and insurance carrier guidelines
• Create accurate sketches and develop an initial scope of work for mitigation and restoration services
• Deliver consistent, detailed, and well-documented estimates using industry-standard tools (e.g., Xactimate / Cotality™)
• Collaborating with Project Managers and field teams to validate scope, pricing, and production approach
• Assemble clear, accurate, and well-organized estimates for internal review and client submission
• Communicate estimate details, project scope, and updates effectively with customers, insurance partners, and internal teams

Education and Experience Requirements

• Bachelor’s degree in construction management, Business, or related field preferred
• Minimum of 2 years of experience in restoration estimating, water/fire mitigation, and/or insurance adjusting
• Strong customer service skills with the ability to manage customers during stressful loss situations
• Excellent written and verbal communication skills for working with customers, adjusters, and internal teams
• Proficiency in Xactimate™ estimating software and familiarity with insurance carrier guidelines and TPA programs
• Strong analytical, critical thinking, and problem-solving skills in evaluating property damage and determining scope of work
• Ability to thrive in a fast-paced, emergency service environment with shifting priorities
• Detail-oriented with strong organizational and documentation skills
• Team-oriented mindset with the ability to collaborate effectively with production crews and office staff
• Valid driver’s license with the ability to travel locally to job sites as needed

Preferred Certifications (SERVPRO / Industry Standard)

• IICRC Certifications Preferred
• Xactimate Training Preferred

Physical and Work Environment Requirements

• Walking and/or standing for extended periods throughout the day
• Frequent driving and sitting
• Occasional ladder use and work at heights
• Exposure to varying environmental conditions, including heat and humidity
• Work environments may include active job sites with elevated noise levels

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position with standard working hours typically between 7:30 a.m. and 4:30 p.m., Monday through Friday, with a minimum of 40 hours per week. Due to the nature of the restoration industry, flexibility is required, including extended hours, evenings, weekends, and holidays as needed.

This position participates in an on-call rotation and must be available to respond to emergency service calls outside of normal business hours. Rapid response to water, fire, and other property damage events is a critical component of this role.

Travel is primarily local within the service area; however, occasional out-of-town and overnight travel may be required to support large-loss projects or catastrophe response efforts.

Pay Structure

Annual Salary Plus Commission