Restoration Project Lead - Own Your Projects & Grow

servpro-careers; Waco (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) matching

PTO and holidays

Bonus based on performance

Company car

Training & development

Opportunity for advancement

Job summary

Servpro of Waco is seeking a Restoration Manager to lead active restoration projects and the crews delivering them. You will own the customer experience, work quality, scheduling, and job profitability across two markets in north Texas.

This front-line leadership role requires coordinating between crews and operations leadership, owning scope and delivery decisions, and driving growth while maintaining high service standards.

Qualifications

• 3+ years of operations experience, including 1+ year managing or supervising people.
• Cleaning, restoration, or construction experience preferred.
• Industry certifications preferred — IICRC and estimating.

Responsibilities

• Own the customer experience and relationship on projects from start to finish.
• Respond to new losses, evaluate customer needs, and convert leads into properly scoped work.
• Develop scope of work and review estimates to ensure alignment with loss.
• Negotiate scope and pricing with customers, adjusters, and program administrators.
• Schedule crews, subcontractors, and equipment.
• Oversee crew and subcontractor quality and step in as Supervisor when needed.
• Manage job costs—labor, consumables, equipment—and monitor profitability.
• Keep job file documentation accurate; undocumented jobs are unpaid.
• Coach, train, and review restoration staff and help recruit the next team.
• Enforce safe work practices without exception.

Skills

Operations management

Leadership

Customer relations

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Servpro of Waco is seeking a Restoration Manager to lead active restoration projects and the crews delivering them. You will own the customer experience, work quality, scheduling, and job profitability across two markets in north Texas.

This front-line leadership role requires coordinating between crews and operations leadership, owning scope and delivery decisions, and driving growth while maintaining high service standards.