Restoration Operations Lead | Own Projects & Teams

SERVPRO of Vacaville / Dixon; Waco (NE); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Job summary

Servpro of Waco seeks a Restoration Manager to lead active restoration projects across two markets, overseeing crews and subcontractors, and ensuring customer experience, work quality, and profitability.

This front-line leadership role requires 3+ years in operations, including 1+ year supervising people, with preferred industry certifications. Benefits include health, dental, vision, 401(k), PTO, a company vehicle, and paid training.

Qualifications

• 3+ years of operations experience, including 1+ year managing or supervising people.
• Cleaning, restoration, or construction experience preferred.
• Industry certifications preferred — IICRC and estimating in particular.
• Judgment to make on-site decisions independently.
• Strong people and written/verbal communication skills.
• Valid driver's license and acceptable driving record.
• Willingness to work evenings and weekends when needed.

Responsibilities

• Own the customer experience and relationship on your projects, start to finish.
• Respond to new losses, evaluate customer needs, and convert leads into properly scoped work.
• Develop scope of work and review estimates so what's captured matches the loss.
• Negotiate scope and pricing with customers, adjusters, and program administrators.
• Schedule crews, subcontractors, and equipment.
• Oversee crew and subcontractor quality, stepping into a Supervisor role when needed.
• Manage job costs — labor, consumables, equipment — and know each project's profitability.
• Keep job file documentation accurate; an undocumented job is an unpaid job.
• Coach, train, and review restoration staff, and help recruit the next ones.
• Enforce safe work practices without exception.

Skills

Operations management

People supervision

Communication

Decision making

Written communication

Valid driver's license

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Job description

Servpro of Waco seeks a Restoration Manager to lead active restoration projects across two markets, overseeing crews and subcontractors, and ensuring customer experience, work quality, and profitability.

This front-line leadership role requires 3+ years in operations, including 1+ year supervising people, with preferred industry certifications. Benefits include health, dental, vision, 401(k), PTO, a company vehicle, and paid training.