Restoration Manager

SERVPRO of Columbia County; Waco (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Job summary

Servpro of Waco is seeking a Restoration Manager to lead active restoration projects, manage crews, and own outcomes including customer experience, work quality, and profitability. You will operate across multiple counties within the Waco area and north Texas, reporting to senior operations leadership.

The role emphasizes frontline leadership, with responsibility to scope, schedule, and deliver work while driving growth and ensuring high service standards.

Qualifications

• 3+ years of operations experience, including 1+ year in supervision.
• Cleaning/restoration/construction experience preferred.
• IICRC certifications and estimating experience preferred.
• Valid driver’s license and clean driving record.
• Willingness to work evenings and weekends as needed.
• Strong written and verbal communication.

Responsibilities

• Own the customer experience and relationship on projects from start to finish.
• Respond to new losses, evaluate customer needs, and scope work.
• Develop scope of work and review estimates to ensure alignment with the loss.
• Negotiate scope and pricing with customers, adjusters, and program administrators.
• Schedule crews, subcontractors, and equipment.
• Oversee crew and subcontractor quality and profitability.
• Maintain accurate job documentation; ensure proper records.
• Coach, train, and recruit restoration staff.
• Enforce safe work practices without exception.

Skills

Operations leadership

Team supervision

Customer service

Communication

On-site decision making

Negotiation

Scheduling

Cost management

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance

Restoration Manager

Why Servpro of Waco

We're investing in the right people, assets, and relationships. This role covers a growing multi-county footprint across Waco and north Texas, with real room to grow into bigger responsibility and is being led by a Managing Director with four generations of hands-on restoration leadership in Texas.

Our faith shapes how we treat our people and every customer who calls on their worst day. Doing things right, not just fast, is how we deliver the best service in the industry and the package backs it up: majority-paid health, dental, and vision insurance, a 401(k) match, PTO and holidays, a company vehicle or allowance, and paid certifications and training. Compare it to what your current shop offers.

About the Role

This is a front-line leadership role. You run active restoration projects and the crews performing them, and own the outcome — customer experience, work quality, and job profitability.

Servpro operates across two markets with roughly a hundred people between them and more coming. We're growing, and building the management layer to grow well, not just fast.

You'd sit between the crews and operations leadership, with real authority over how work gets scoped, scheduled, and delivered.

What You Would Do

• Own the customer experience and relationship on your projects, start to finish.
• Respond to new losses, evaluate customer needs, and convert leads into properly scoped work.
• Develop scope of work and review estimates so what's captured matches the loss.
• Negotiate scope and pricing with customers, adjusters, and program administrators.
• Schedule crews, subcontractors, and equipment.
• Oversee crew and subcontractor quality, stepping into a Supervisor role when needed.
• Manage job costs - labor, consumables, equipment - and know each project's profitability.
• Keep job file documentation accurate; an undocumented job is an unpaid job.
• Coach, train, and review restoration staff, and help recruit the next ones.
• Enforce safe work practices without exception.

Who We Are Looking For

• 3+ years of operations experience, including 1+ year managing or supervising people.
• Cleaning, restoration, or construction experience preferred.
• Industry certifications preferred - IICRC and estimating in particular. We'll help you get what you're missing.
• Judgment to make a call on-site without phoning someone first, and the sense to know when to phone someone first.
• Genuine people skills - half this job is a customer having a bad week, half is a crew that needs to know where they stand.
• Solid written and verbal communication; adjusters read what you write.
• High school diploma or GED required; associate's or bachelor's degree preferred.
• Valid driver's license and acceptable driving record.
• Willingness to work beyond a standard day when a loss demands it, including evenings and weekends.

Why This Role Is Worth a Look

• Real ownership - these are your projects and crews, not someone else's you administer.
• A defined path upward - this role sits directly beneath Restoration Operations Manager, and we promote from within.
• Documented structure - every role has a written job description and responsibilities sheet.

Compensation and Benefits

• Salary based on experience, set at posting.
• Full-time, Monday-Friday, with on-call responsibility.
• (Full benefits - health, dental, vision, 401(k), PTO, vehicle, certifications - covered above under "Why Servpro of Waco.")

Servpro is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic.

Each Servpro® Franchise is Independently Owned and Operated.